Patient Financial Services Manager

Manager, Patient Financial Services

Join our life-saving team! PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

With PHI Health you'll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Job Summary:

• Ability to compose professional letters and other correspondence to internal/external customers.
• Audit billing and collection activity for compliance and accuracy.
• Communicate to team daily, weekly and monthly results to include reasons for process bottlenecks, collection shortfalls and operational successes.
• Conducts recruitment efforts for all exempt and nonexempt and temporary personnel
• Demonstrates detailed knowledge of all regional insurance requirements in order to act as a resource for billing representatives.
• Develops work flow processes to support and improve production.
• Implement new business initiatives, software or programs to include staffing required, training and process design.
• In partnership with management, reviews employee's workflow, productivity and attendance with employees.
• Maintain software expertise in order perform tasks as required utilizing all systems tools available.
• Participate in developing staff training modules and delivery mechanisms.
• Prepare system reports and excel spreadsheets
• Provide oversight for staff motivation and development.
• Provides support to department management to motivate, mentor and manage employee relations. Works with management to mitigate risk.
• Provides support to department management to motivate, mentor and manage employee relations to include employee recognition program such as department celebrations and team activities.
• Provides oversight for all processes to ensure operational goals and production standards are met.
• Resolves executive management operational requests and concerns in a professional manner.
• Review and works with department supervisors to monitor employee productivity, month end requirements and A/R trends.
• Support, assist or resolve difficult patient cases referred by staff, client, or manager.
• Supervisory and budget responsibility.
• Responsible for supporting company Safety Management System activities.
• Understand and provide visible support of Destination Zero.
• Complying with company HS&E policies and procedures.
• Other projects and assignments as assigned.

Schedule/Location:

• 5 & 2
• Phoenix, AZ

The Successful Candidate Will Have:

• Bachelor's Degree required in Business Administration, Management or related field.
• Ten (10) plus years of work experience in managing employees with high volume of billing experience
• Advanced excel skills and database management understanding required
• Previous auditing, quality assurance and analytical experience required
• Healthcare administration background preferred
• Professional oral and written presentation skills required
• Preferential consideration will be provided to current employees who have demonstrated the abilities and education to perform the job requirements as documented in the description above.
• Must be able to pass a pre-placement drug test and background screen
• This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.

Compensation and Benefits:

• Regular pay scale applies

Our Core Competencies:

• Safe: We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient: We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
• Quality: We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service: We are dedicated to the service of our customers, our communities and each other.

Behavioral Competencies:

• Leader Identification - Effective performers identify with the role of leader and enjoy positions of responsibility and the exercise of authority. They understand that management is a distinct vocation and choose to be in a leadership position.
• Organizing & Planning - Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks. They plan, organize, and actively manage meetings for maximum productivity.
• Results Orientation - Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement and persist until the goal is reached. They convey a sense of urgency to make things happen. They respect the need to balance short- and long-term goals. They are driven by a need for closure.
• Talent Management - Effective performers keep a continual eye on the talent pool, monitoring skills and needs of all team members. They expand the skills of staff through training, coaching, and development activities related to current and future jobs. They evaluate and articulate present performance and future potential to create opportunities for better use of staff abilities. They identify developmental needs and assist individuals in developing plans to improve themselves. They stay proficient in appropriate talent management processes, including best practices for prospecting, recruiting, selection, orientation, and succession management.
• Team Management - Effective performers create and maintain functional work units. They understand the human dynamics of team formation and maintenance. They formulate team roles and actively recruit and select to build effective workgroups. They develop and communicate clear team goals and roles, and they provide a level of guidance and management appropriate to the circumstances. They reward team behavior and foster a team atmosphere in the workplace.

The PHI Health Advantage:

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average, and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.