Manager, Administrative Operations

Job Title

Manages select operational, technical, human, and information resources in alignment with departmental and institutional goals. Collaborates with leadership to design, coordinate, and implement business processes and strategic initiatives. Leads day-to-day and long-term projects, ensuring efficient use of resources and continuous improvement across operations.

Job Responsibilities

• Establish mechanisms to evaluate and respond to operational needs.
• Create and manage policies, procedures, budgets, purchasing, and invoicing.
• Identify problems, trends, and process improvements using data and metrics.
• Develop and maintain systems to monitor and report departmental data.
• Prepare analytical reports that highlight patterns and areas for review.
• Partner with leadership to develop programmatic initiatives and resources.
• Maintain relationships with institutional stakeholders and gain operational insights.
• Lead project planning, metrics development, stakeholder engagement, and reporting.
• Represent the department in cross-functional workgroups and administrative efforts.
• Provide leadership to ensure efficient daily operations of the department.
• Hire, manage, and evaluate operations staff, and foster a high-performance culture.
• Define and evaluate department operations using performance metrics and standards.

Required Skills & Experience

• 4-7+ years of progressive leadership experience.
• Experience in project management, process improvement, budgeting, and staff development.
• Strong ability to analyze data, identify trends, and present findings.
• Effective communication, collaboration, and change management skills.