Banking Operations Specialist - Senior

Banking Operations Manager

This role involves managing various banking operations with a focus on processing and reviewing daily transactions, generating reports, and providing exceptional customer service. The position requires adherence to service level agreements and necessitates independent decision-making within established bank policies and procedures.

Key Responsibilities

• Handle bank confirmation requests and manage daily processes including Holds Review, Mobile Deposit, and ATM Deposit reviews.
• Compile and finalize daily and monthly reports for Deposit Services.
• Process research requests for check copies, statements, deposits, offsets, and wires, ensuring compliance with SLAs.
• Manage fee reversal requests with necessary research to validate accuracy.
• Oversee the Deposited Return Items chargeback report and related notifications and instructions.
• Maintain SQN data signature cards, update client profiles, and manage client authorization letters.
• Deliver high-quality customer service by providing precise information to clients and colleagues.
• Make informed decisions in line with bank policies and procedures.
• Provide insights to supervisors on trends observed during report reviews and queue management.
• Complete tasks efficiently and independently.

Required Skills

• Proficiency in working accurately in a fast-paced, deadline-driven environment.
• Sound judgment in decision-making impacting client accounts and operations.
• Strong oral and written communication skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask while maintaining quality and efficiency.
• Knowledge of complex banking products, processes, and legal/regulatory requirements.
• Familiarity with systems like IBS Insight, VSoft, Synergy, or equivalent experience preferred.
• Strong communication skills for handling sensitive information with clients and external parties.
• In-depth understanding of check features and fraudulent item characteristics.
• Good knowledge of Reg CC and Reg E policies and procedures.
• Experience in processing ACH transactions.
• Experience in a fast-paced environment requiring strong organizational, technical, and interpersonal skills.