Senior Manager, Patient Services Enablement

Senior Manager, Patient Services Enablement

The Senior Manager, Patient Services Enablement will report to the Senior Director, Patient Services Enablement. This role focuses on operational execution, cross-functional coordination, and project management in support of the patient services strategy. The Senior Manager will ensure that Patient Services initiatives are executed efficiently and effectively, driving improvements in patient access, experience, and outcomes.

Key Responsibilities

• Support the Senior Director in the execution of strategic initiatives to enhance the effectiveness of Patient Services.
• Lead cross-functional projects and initiatives, ensuring alignment with organizational goals and patient services strategy.
• Manage project timelines, resources, and deliverables to ensure successful execution of patient services programs.
• Develop and implement operational processes and frameworks to improve service delivery and operational efficiency.
• Collaborate with internal and external stakeholders to drive continuous improvement and innovation in patient services.
• Monitor and report on key performance indicators (KPIs) to track progress and provide recommendations and measure the impact of patient services initiatives.
• Provide operational support for strategic planning processes, including resource allocation, budget management, and performance reporting.
• Facilitate communication and collaboration across Patient Services teams to ensure alignment and coordination of efforts.

Basic Qualifications

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelor's degree required.
• 6+ years of experience required in the pharmaceutical, biotech, or healthcare industry, with a focus on patient services, access and reimbursement, or related functions.
• Proven experience in project management, operational execution, and cross-functional coordination within a matrixed organization.
• Strong organizational and analytical skills, with the ability to manage multiple projects and priorities simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Demonstrated ability to drive continuous improvement and deliver measurable outcomes.

Preferred Qualifications

• Prior experience in a management role within Patient Services or related functions.
• Experience working with headquarters functions and field-based teams.
• Familiarity with compliance, procurement, and alliance management processes.
• Background in management consulting, with experience advising or leading large-scale transformation or enablement initiatives.

Last Date to Apply for Job: September 30th, 2025.

Ability to travel based on business needs.

NOT eligible for Relocation Package.

Eligible for employee referral bonus.

This position is hybrid and requires working onsite 2 to 3 days per week from NYHQ.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.