Service Advisor

Service Advisor

At BMW Markham, we're a passionate team dedicated to delivering outstanding automotive experiences. Now in partnership with North America's largest automotive retailer, Lithia and Driveway, it's your chance to work for a Fortune 500 company and grow with us!

As a Service Advisor, you will provide top-notch customer service, develop an understanding on the repair process, and handle all customer inquiries or complaints. If you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, join us as a Service Advisor and become an essential part of our team.

Duties and Responsibilities:

• Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
• Responds to customer's inquiries in a timely and accurate manner according to the policy of the dealership.
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Creates/opens work orders for new customers and service; closes orders as appropriate.
• Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
• Provides quotes or estimates to customers regarding service needed.
• Advises customers of current status of their vehicle as well as any additional work that may be required.
• Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.

Skills and Qualifications:

• Experience in automotive field.
• Mandarin speaking preferred
• 1-2 years of experience as Service Advisor is an asset.
• CDK experience.
• Aptitude for numbers.
• Valid Driver's License and a clean driver's abstract.

Why Work For Pfaff?

• Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
• Vacation and Paid Time Off - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity!
• Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.
• Stock Purchase Program - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

We thank all applicants for their interest in Pfaff Automotive Partners.