AML Support Lead

AML Support Lead

Hi, we're PEXA. Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.

Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We're still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That's why, we're looking for ambitious people like yourself to join the team.

A day in the life

As AML Support Lead, you will establish and manage a team of AML Support Specialists responsible for onboarding and AML related customer support activities. You will coach and develop team members, monitor real-time workload and performance, and ensure adherence to OKRs and internal policies. You will step into escalations, exceptions and complaints, applying critical thinking and clear problem solving to deliver positive outcomes for customers and the business.

About the role

This is a hands-on leadership role where you are accountable for service excellence, team productivity and professional standards. You will lead performance management, recruitment and retention, drive first contact resolution rates, and ensure processes remain accurate and up to date. You will also work closely with Risk, Legal, Technology and other key stakeholders across the business to continuously improve AML support operations.

Key capabilities we're looking for:

• Minimum three years' experience in a leadership position
• Experience coaching and managing performance to achieve results
• Strong stakeholder engagement and collaboration skills
• Ability to manage competing priorities and lead under pressure
• Experience in AML, fraud or financial crime operations desirable

What success looks like in the first 6–12 months:

• Building a high performing AML Support team with strong morale and clear direction
• Improving first contact resolution rates through coaching and development
• Consistently achieving agreed OKRs and service standards
• Strengthening cross functional relationships to improve customer outcomes

Why Join us?

• Quarterly wellness days to recharge
• Four weeks Workcation per year, work from an approved country
• Take the opportunity to purchase up to four weeks additional annual leave per year
• Learn from the best and upskill with PEXA Academy certifications and grow your career

A career at PEXA starts with you! If you think you have the required skills, an appetite to learn and would be a great fit, we'd love to hear from you, even if you don't tick all the boxes. At PEXA we support your growth and help you discover your full potential.

Our commitment to our people and a better future

PEXA is a workplace where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we're committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique. We couldn't be prouder to have a team that reflects the richness of our wider community.

We're a proud 'Circle Back Initiative' Employer and commit to responding to every applicant.