Regional Veterinary Business Operations Partner

Regional Veterinary Business Operations Partner

At Petfolk, we're transforming the veterinary industry by blending world-class medicine with hospitality-level experiences — and empowering local leaders to drive the future of pet care.

We're looking for a Regional Business Partner to oversee 15–25 Petfolk Care Centers (PCCs) across our network. This role is not about putting out fires — it's about preventing them. You'll be the driving force behind consistent execution, leadership accountability, and operational clarity across your region.

You're a systems-driven operator who understands the inner workings of a veterinary hospital — from morning huddles to end-of-day reviews. You know how to lead with data, coach with intention, and hold high standards without compromise.

You're not here to hand-hold. You're here to raise the bar.

What You'll Do

Leadership Development & Accountability

• Hire and retain top-tier hospital leaders (Business Partners)
• Coach local leaders on KPIs, process expectations, and system execution
• Build individualized development plans and hold high-performance standards
• Reinforce leadership rhythms (huddles, floor presence, daily wrap-ups)
• Partner with Learning & Development on performance coaching and readiness

Operational Execution

• Enforce consistent, daily use of Petfolk's operational playbooks
• Audit KPIs weekly and ensure task completion across all locations
• Identify issues early, retrain quickly, and eliminate ambiguity
• Be the operational "source of truth" across your region
• Provide weekend rotational operations support

Regional Business Performance

• Own business outcomes and drive profitability through KPIs
• Partner with Finance & Strategy to identify risks and close performance gaps
• Monitor DVM schedules and forecast regional needs without burning out teams

Culture & Communication

• Lead with presence, urgency, and data
• Align closely with Partner Doctors and Regional Medical Partners
• Model and reinforce Petfolk's SWEAT values in every interaction

Collaboration & Growth Support

• Support new PCC launches and strategic initiatives
• Work with HQ teams to implement scalable solutions and flag inefficiencies

Who You Are

• 10+ years in veterinary, healthcare, or service-based operations
• 3+ years managing 10+ multi-site locations (preferred)
• Deep understanding of high-performing veterinary workflows
• Data-driven and detail-obsessed — you lead with metrics, not vibes
• Exceptional communicator who thrives in dynamic, team-driven environments
• Proven leader who builds strong teams and scalable systems
• Aligned with Petfolk's mission to raise the bar in pet care

Why You'll Love Petfolk

We're on a mission to create a better world for pets, their people, and the professionals who care for them. That means better systems, empowered leaders, and a culture of excellence.

As a Regional Business Partner, you'll be at the heart of this transformation — setting the standard, driving results, and helping our teams thrive.

Compensation & Benefits

• Base salary range for this role is $105,000 – $120,000
• Bonus opportunities
• Health, dental, vision, disability, and life insurance
• Generous PTO + company-paid holidays
• Travel reimbursement & company-covered lodging

Ready to lead the next generation of veterinary care? Apply today and help us build something better — together.