Member Services Representative - Remote Eligible

Member Services Representative

Ready to create a healthier world? Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future.

Responsibilities

Ready to Be the Voice That Connects Members to Better Health?

We're seeking a customer service professional who can provide attentive service that truly makes a difference in members' healthcare experiences. As our Member Services Representative, you'll handle diverse inquiries while demonstrating our commitment to member satisfaction and wellbeing.

What makes this role different:

• Healthcare impact: Your assistance directly affects members' access to health and wellness resources
• Technical expertise: Navigate multiple databases and systems to provide comprehensive member support
• Professional development: Learn comprehensive product knowledge while building expertise in health and wellness navigation
• Flexible environment: Work from home capability with scheduling flexibility to meet business needs

What You'll Actually Do

Provide exceptional service: Use outstanding interpersonal skills to understand customer inquiries and effectively assist members who may be frustrated or concerned.

Handle diverse inquiries: Manage incoming calls regarding variety of requests while demonstrating professional oral and written communication with all stakeholders.

Navigate complex systems: Research member information across multiple databases simultaneously to provide accurate resolution and comprehensive support.

Share expertise: Answer questions about client and product design as well as Personify Health's involvement with members' overall wellbeing journey.

Resolve technical issues: Assist members with website or product technical issues, escalating appropriately while maintaining focus on member satisfaction.

Maintain excellence: Meet established performance and quality standards while retaining thorough working knowledge of all existing and new products and services.

Qualifications

What You Bring to Our Mission

The service foundation:

• High school diploma or equivalent required
• Some University or Post-secondary Education preferred
• At least one year customer service experience in call center environment
• Excellent written and verbal communication skills

The technical competencies:

• Strong personal computer usage and Internet proficiency skills
• Ability to type 30 wpm minimum with accuracy
• Familiarity with cloud-based contact center software desirable
• Ability to learn and navigate new software quickly

The professional qualities:

• Flexible with scheduling as business needs dictate
• Strong work ethic and self-starter abilities with effective priority management
• Strong customer service, analytical, and decision-making skills
• Ability to organize and follow up on multiple tasks with accuracy and timeliness

Ready to create a healthier world? We are ready for you!

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.