IT Support Analyst - Remote Eligible

IT Support Specialist

(This role is being offered Remote in Ontario, Canada)

Andromeda, backed by Constellation Software, acquires and supports software companies for the long term, providing a permanent home where people and products can thrive. We're building out our technology infrastructure to support long-term, sustainable growth across our portfolio companies.

Position Summary

The IT Support Specialist is the first line of support for internal IT requests at Maverick, one of the business units within the Orion portfolio of Andromeda Software. This entry-level role is designed for someone eager to learn and grow within a tech environment, handling everything from account administration to hardware setup and basic troubleshooting. The role offers genuine career development, with a clear pathway into Microsoft 365 and cloud administration responsibilities as the organization's infrastructure buildout progresses.

Job Responsibilities

• Respond to and resolve incoming IT support tickets from employees across the organization.
• Manage user account administration including creation, modifications, access provisioning, and offboarding.
• Support laptop and desktop deployments, imaging, and basic hardware configuration.
• Assist with password resets, software installations, and troubleshooting.
• Maintain documentation of IT processes and procedures.
• Learn and develop a thorough understanding of Maverick's business structure, systems, and technology ecosystem.
• Support corporate IT initiatives and security compliance requirements.
• Contribute to planning and early phases of the Microsoft 365 infrastructure buildout.

Growth Path (Beyond Two Years)

• Transition into Microsoft 365 and Entra ID administration as the cloud tenant comes online.
• Take ownership of identity and access management tasks.
• Contribute to security and compliance initiatives.
• Develop deeper expertise in cloud infrastructure and enterprise identity systems.
• Potential to grow into a senior operations or security-focused role within the Andromeda ecosystem.

Competencies

• Attention to detail. Follows documented procedures carefully and catches inconsistencies before they become problems.
• Proactivity. Brings initiative, asks good questions, and looks for ways to improve without being directed.
• Enthusiasm and drive. Demonstrates genuine hunger to learn and grow in a technology environment.
• Communication. Able to explain technical concepts clearly to non-technical users, both verbally and in writing.
• Work ethic. Shows up prepared and puts in the effort to see tasks through to resolution.
• Teamwork. Works collaboratively within a small, close-knit IT team.
• Openness to feedback. Receives direction and criticism constructively and uses it to improve.
• Adaptability. Comfortable operating in a dynamic environment where priorities can shift.

Qualifications

• Relevant post-secondary education in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Problem-solving mindset and ability to work independently.
• Professional demeanor and ability to collaborate effectively within a small team.
• Demonstrated appetite for AI, its applications, and its role in modern IT operations.

Preferred Experience

• Previous work experience in a software company.
• Experience in the financial services or healthcare sector.
• Basic IT troubleshooting or help desk background.
• Familiarity with Windows operating systems and Office applications.

What We Offer

• Competitive salary: $55,000 to $60,000 CAD
• Drug, dental, and vision benefits
• Profit sharing bonus program (varies annually based on company performance)
• Eligibility for performance-based achievement bonus of 10%
• RRSP matching contributions
• Employee Stock Ownership Plan (ESOP) with company contributions
• Remote work flexibility within Ontario
• Part of a stable, publicly traded software company with long-term vision

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.