Brand Home Operations Lead

Operations Supervisor

Where Conviviality is at work. North American Distillers (NADL) is where we manufacture our award-winning American Whiskeys such as Jefferson's, Rabbit Hole, TX Whiskey, Skrewball, and Smooth Ambler. NADL is part of Pernod Ricard, a global premium spirits and wine company. We're the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, and The Glenlivet® Scotch whiskey, as well as many more superior wines and exquisite champagnes!

Working at NADL is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard.

Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!

Rabbit Hole Distillery is a state-of-the-art facility, nestled in Nulu, Louisville's hub of art, food, and culture, and invites you to come and witness our full whiskey-making process, craft cocktail bar, and curated retail offerings.

This will be an opportunity to join Kentucky's thriving Bourbon industry! This position reports to the Brand Experience Manager and is responsible for leading daily operations at our Brand Home.

The Rabbit Hole Distillery Operations Supervisor is responsible for supervising the day-to-day operation of the Brand Home, including serving as the daily floor lead and execution of public, VIP, and trade tours of the facility. This role is additionally responsible for providing operational oversight of our entire Visitor Experience including Retail and the Bar Program.

All Brand Home team members will report to this role. The Operations Supervisor is responsible for managing payroll and tip reporting as directed by the Brand Experience Manager.

Hourly Rate for this Role is $26-$30/hr and schedule is Tuesday-Saturday.

Roles & Responsibilities

The essential functions of the position include, but are not limited to:

• Have a clear understanding of and alignment to Rabbit Hole Brand, Culture and Core Values.
• Lead Rabbit Hole Brand Home daily floor operations, serve as person in charge/point of contact when the Retail Manager, Events and Brand Experience Manager are off-site or unavailable.
• Handles all customer inquiries and complaints coming into the Brand Home and directs them to appropriate parties.
• Build and communicate the weekly Brand Home tour & events staffing schedule and distribute through appropriate channels, including ownership of the weekly All Teams Meeting on Wednesdays.
• Maintains schedule and execution of on-and-off-site trade events as needed (these events may be after hours or different days of the week).
• Delegate tasks among Brand Home Team to ensure all parts of the facility are being maintained daily.
• Maintains back-of-house systems, ie product, retail, and operational inventory, including receiving, tracking, and merchandising stock from delivery to floor placement.
• Conduct engaging tours and tastings of the distillery as needed, remain go-to team member for Brand Home team.
• Be familiar with standard operating procedures and be trained in case of an emergency.
• Completes administrative responsibilities within a timely fashion inside of the allotted office hours set by Brand Experience Manager.
• Supports Brand Home retail operations and product movement as part of the overall Brand Home business.

Distillery Expertise

• Understand the Rabbit Hole distilling process, key product benefits vs. competition and be able to passionately bring that to life for consumers.
• Consistently research, train and remain updated on our portfolio of brands and the bourbon and American Whiskey category.

Business Analytics

• Have broad marketplace understanding of the bourbon segment and competitive brands.
• Marketplace understanding of Visitor Center Experiences on the Kentucky Bourbon Trail.
• Understanding of business forecasting as it relates to the Rabbit Hole Distillery Brand Home.

Education & Experience

• College degree preferred; previous experience in hospitality, marketing, or communication may substitute college degree.
• 3 years Bourbon Tourism Experience strongly preferred.
• Previous leadership or management experiences preferred, but not mandatory.
• Extensive knowledge of spirits; wine and beer preferred.
• Outgoing, charismatic personality, engaging public speaker.
• Excellent customer service skills.
• Ability to connect with a wide range of personalities; effective communication skills both written and verbal.
• Knowledge of Microsoft Office (e.g., Outlook, Teams, Excel).
• Knowledge of Point-of-Sale software (e.g., Toast, AnyRoad, Shopify).
• Willingness to work evenings and weekends as needed.

When you join North American Distillers, you are part of the Pernod Ricard family. You'll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it's what brings our culture to life.

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer employees great benefits and perks to toast to a life filled with support.

NADL is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms.

NADL is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. To request reasonable accommodation during the application process, contact us at PR_NA_TalentAcquisition@pernod-ricard.com.