IT Support Specialist

IT Support Technician

Position Summary:

The IT Support Technician will provide first-level technical support for desktop systems, applications, and hardware within the Lebanon facility. This role is essential in maintaining smooth operations on the production floor and supporting team members with day-to-day IT needs. The successful candidate will assist in implementing software and hardware updates, troubleshoot technical issues, and support IT aspects of production-related projects.

This is an entry-level position ideal for individuals looking to start a career in IT within a fast-paced manufacturing environment.

Key Responsibilities:

• Provide hands-on support for desktops, laptops, printers, mobile devices, and other end-user equipment.
• Respond to service desk tickets, ensuring timely and effective resolution of hardware and software issues.
• Install, configure, and maintain operating systems and approved applications.
• Assist in implementing and testing software patches, system upgrades, and hardware rollouts.
• Support production projects requiring IT infrastructure, such as device setups, networking needs, and system access.
• Monitor and maintain network connectivity and equipment on the production floor.
• Document solutions and technical procedures in internal knowledge base systems.
• Escalate complex problems to higher-level IT support or vendors when necessary.
• Follow standard IT policies and procedures while maintaining compliance and security protocols.
• Assist with inventory management of IT equipment and supplies.
• Support user onboarding/offboarding, including workstation setup and software provisioning.

Qualifications:

High school diploma or equivalent; some college coursework or technical training in IT preferred.

0–2 years of experience in a technical support, help desk, or desktop support role.

Basic knowledge of Windows OS, Microsoft 365, networking fundamentals, and common desktop applications.

Strong troubleshooting and communication skills.

Ability to prioritize tasks and work independently in a manufacturing/production environment.

A+ or similar IT certifications, preferred.

Experience in a manufacturing or industrial facility.

Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar).

Physical Requirements:

Ability to lift and move computer equipment up to 40 lbs.

Must be able to move throughout the facility including production floor areas.

Occasional kneeling, crouching, or climbing to access hardware.

Work Environment:

Mix of office and production floor settings.

May require occasional after-hours support or weekend work depending on production schedules or system maintenance needs.