View All Jobs 159206
Service Delivery Manager - Applications
Implement automation solutions to improve application support efficiency
Pune, Maharashtra, India
Senior
yesterday
PerkinElmer
A global corporation providing products and services for the diagnostics, life sciences, food, environmental, industrial, and laboratory services markets.
24 Similar Jobs at PerkinElmer
Service Delivery Manager - Applications
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Location(s)
Pune
Key Responsibilities
- Complete application onboarding proof of concept (PoC) and validate systematic application onboarding process for scalability and further rollout
- Systematically onboard applications into CMDB, capturing required information like support information and ownership
- Service desk backlog review for incidents and closure campaign with measurable KPIs to reduce aged tickets
- Establish service catalog and resolution time standards for service requests for applications scope
- Design and document VIP/White Glove support processes (define qualifications, changes, and prioritization)
- Maintain and enhance service management applications (IT Service Management tools, monitoring systems, automation platforms)
- Configure workflows and processes within service management tools
- Implement automation solutions to reduce manual tasks and improve efficiency
- Generate reports and dashboards for service performance metrics
- Support integration between various service management platforms
- Ensure data integrity and consistency across all service management applications
About PerkinElmer
A global corporation providing products and services for the diagnostics, life sciences, food, environmental, industrial, and laboratory services markets.