Senior Lab IT Deskside Support

Senior Lab IT Deskside Support

Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation

Implement customer specified benchtop computing design and processes

Administer and assure connectivity of customer's Windows based platform

Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imaging of computers

Manage On-boarding, retirement and relocation of equipment

Implement Windows based security, including but not limited to: user/group permissions, file/folder permissions, group policies, local security policies, etc.

Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

Ensure adherence to client's corporate policies through periodic reporting and compliance programs

Act as the technical support contact for instrument vendor

Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams

Provide technical support for new system validations and change management efforts

Create and maintain a physical inventory of lab equipment, PC's, software and any other information specified by the client

Submit weekly Engineer reports to the team lead by COB on the last business day of the week

Act as client Liaison for software/hardware related inquiries

Participate in client team meetings

Provide support across all PerkinElmer Enterprise practices as required

Act as the technical expert to handle escalations and be a mentor to junior team members Provide back up to team leads as required

Demonstrate appropriate use of office equipment/software after training

Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Excellent customer service skills complemented by an ability to listen to and interpret client requests

Ability to troubleshoot complex technology issues

Strong verbal and written communication skills

Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs

Excellent analytical and problem-solving skills

Detail oriented and able to follow written documentation for task execution

Ability to multitask and support various groups of users

High School Diploma with 4+ years of relevant work experience OR

Associates Degree with 2+ years of relevant work experience OR

Bachelor's Degree with 1 year of relevant work experience

Experience with scientific instrumentation

Experience in Life Science environment

Experience in a validated environment

Experience working in GxP, ISO, and FDA compliant facilities

Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.)

Job pace may be fast and job completion demands may be high

Must be able to remain in a stationary position more than 25% of the time

The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function

Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds)

Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position

Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste

Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals

May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment

This role may require holiday and weekend coverage and normal working hours will be 3PM-midnight

The annual compensation range for this full-time position is $65,000 to $75,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.