Job Title

Senior Customer Service Engineer

Location(s)

Petaling Jaya

Responsibilities

Performing instrument installation, commissioning & familiarisation training at our customers' sites before our application scientists deliver deeper applications training and applications support.
Providing after-sales service support, including preventative instrument maintenance, troubleshooting and repair.
Coordinating with the local service engineers and support team to prepare service estimates, manage parts inventory and ensure timely service delivery.
Preparing and submitting service and maintenance reports following our standard procedures.
Promoting service contracts and consumables and passing leads to the internal contracts manager and internal sales team.
Helping our customers in conjunction with a technical sales team with technical advice on renewing or upgrading their aging instruments via the aged instrument replacement process. Working closely with the entire sales, service, customer care and finance team to provide high standards of customer excellence.

Academic Qualifications:

Candidate must possess at least Bachelor's Degree, Professional Degree, Engineering (Electrical/Electronic) or equivalent.
At least 5+ years of experience in field service repair, maintenance, and installation of analytical/life science instruments.
Good interpersonal & communication skills in both verbal and written.
Have own transport and willing to travel domestically and within Malaysia.
Self-motivated, proactive, analytical, and strong problem-solving skills in technical areas.
Good negotiation skills and high commitment to the customer.
Computer literate, knowledge in MS Office - Excel, Word, PowerPoint,