Laboratory Support Coordinator

Laboratory Support Coordinator

GSK Ware (UK) – Customer Site

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a Healthier World, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Purpose

We are looking for a highly motivated Administrative Lab Support Coordinator to provide critical admin support as part of an expanding PerkinElmer Lab Service Team at customer site in Ware. The goal is to enable smooth facilitation and effective function of the working environment by providing a single point of contact to ensure the smooth running of the laboratory environment. The Administrative Lab Support Coordinator will typically lead the coordination of services for a designated building or location.

Key Responsibilities

• Being the first point of contact reception service
• Delivering orientation for new staff or visitors in their area(s) of support
• Providing proactive laboratory and corridor checks, acting and reporting on findings
• Raising and monitoring tickets to enhance the science in their areas
• Providing continuous improvement initiatives through 5S/Lean6 methodology
• Conducting customer led lab safety checks
• Participating in customer led audits and inspections and providing administrative support
• Transporting engineers to and from the customer and the laboratory in which they are working
• Receipt and storage of deliverables in their areas
• Raising sample shipments utilizing customer shipping programs
• Transfer of samples around site to their necessary places
• Build relationships with customers, colleagues and service partners to provide a collaborative approach to the operational management of the lab space.
• Meet regularly with key stakeholders (lab staff, service partners, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
• Escalate new service request from the customer through the appropriate reporting lines.
• Supporting the LSC Area Supervisor ensuring training packets and process flows of additional site specific responsibilities are kept up to date.

Competencies

• Deliver exceptional customer service.
• Build long term relationships, working collaboratively with all colleagues, customers and clients.
• Clear and concise written and spoken communication skills.
• Good IT skills.
• Exceptional organizational skills.
• Self-motivated with the ability to work under pressure to balance conflicting deadlines.
• Excellent problem-solving capabilities and ability to make clear decisions.
• Aptitude for technical and practical matters.
• Health and safety mindset.
• Be a good team worker demonstrating loyalty and commitment to the team members.
• A good standard of education. GCSE grade A to C or equivalent in Maths and English.

Physical/Mental Demands

• Work around moving laboratory equipment and machinery
• Must be able to work in a laboratory, controlled environments requiring personal protective equipment.