Customer Service Advisor - Remote Eligible

Customer Service Advisor

UK remote shifts start in 30-minute increments between 8am and 10am, on a weekly rotational basis. Rotas are shared in advance every 12 weeks. Weekends are expected to be worked 1 in 6, with a rota'd weekday off in return.

Does this sound like you? You're a people person through and through – someone who takes pride in helping others and making their day that little bit easier. Whether it's over the phone, live chat, or email, you know how to listen, problem-solve, and deliver the kind of service that leaves customers smiling. You're calm under pressure, detail-obsessed, and have a knack for turning even tricky situations into positive experiences.

What you'll be doing (in a nutshell): As a Customer Service Advisor, you'll be the first point of contact for our customers – the voice (and sometimes the face) of Perkbox. From answering queries to processing orders, you'll make sure every interaction is smooth, professional, and handled with care. It's about building trust, taking ownership, and ensuring every customer feels valued.

Day-to-day you can expect to:

• Respond to customer queries quickly and professionally via phone, live chat, and email
• Take ownership of issues, keeping customers updated right through to resolution
• Diffuse challenging situations with empathy and tact, always aiming for a positive outcome
• Manage customer orders from start to finish, liaising with partners and suppliers where needed
• Accurately record customer information so we can continuously improve our services
• Flag and report any system or service issues to help drive better solutions
• Be a supportive, collaborative member of the wider Customer Services team

To be successful, you'll have:

• Previous experience in a customer service environment
• Strong written and verbal communication skills – you're clear, professional, and approachable
• Great organization and attention to detail, with the ability to juggle a busy workload
• Confidence using IT systems, especially MS Office (Word, Excel, PowerPoint, Outlook)
• A calm, solutions-focused approach when managing complaints or customer expectations
• A collaborative mindset – you enjoy working as part of a team to get things done

Bonus points if you bring:

• Experience working in a fast-paced or scaling organization
• A natural problem-solving streak and resilience in handling change
• A self-motivated, dependable work ethic with the drive to succeed

Why Perkbox?

In 2025, Perkbox and Vivup came together under one name: the new and evolved Perkbox.

We joined forces to create something bigger and better - a single, unified platform built to care for, connect with, and celebrate employees in all areas of life. With more than 20 years of combined experience across public, private, SME, and corporate sectors, we're now supporting over 4 million employees across 7,500 organizations.

From access to expert mental health services to help with the cost of everyday essentials, our expanded range of benefits and wellbeing tools meets people where they are - at work and beyond.

Together, we're redefining what employee benefits can be. And we're just getting started.

The Interview Process

Our interview process involves 4 main stages:

• Application
• Short call with a member of the TA team
• 30-minute video call with Hiring Manager and one other team member
• Final interview and task with two members of the team

Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us.

We're committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations.

We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!