Support Coordinator

Support Coordinator

At Whaley we know people are vital to our success. We offer a competitive salary and generous benefits including:

• Medical, Dental, and Vision
• Continuing Education
• 401k & Profit Sharing
• Paid Holidays & Vacation
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

Job Overview:

The Support Coordinator is responsible for meeting the daily, weekly and monthly support/administrative needs of the branch location. Support Coordinator Primary Responsibilities:

• Answer high volume of incoming customer calls.
• Open service orders as needed in the computer system.
• Assist with dispatching duties as needed.
• Close service orders for billing upon completion of order using the computer system.
• Assist in resolving customer problems/complaints.
• Check parts in and out of inventory at the branch location to ensure accurate inventory control.
• Insure return of warranty parts to corporate warranty department.
• Ship and receive parts and equipment for the branch.
• Keep parts stock clean and organized.
• Generate accurate purchase orders for parts to corporate office and outside vendors.
• Perform perpetual inventory as required and assist in annual inventory.
• Run daily and monthly reports. Submit reports as required to corporate office.
• Performs other duties as required.

Requirements:

• Two (2) or more years of experience as a Customer Support/Administrative Assistant with a service-oriented business.
• Previous experience working with parts inventory is a plus.

Skills, Abilities and Other Requirements:

• Strong windows based computer skills including Microsoft Word, Excel and Access.
• Strong work ethic.
• Strong organization skills.
• Good customer service skills.
• Ability to handle multiple tasks simultaneously.
• A Positive Attitude

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.