Service Support Specialist

Service Support Specialist

Position at A-Tech Commercial Parts and Service

Windsor, CT

Position Overview

Are you an organized multitasker who loves keeping things running smoothly? We're looking for a Service Support Specialist to be the backbone of our branch operations. In this full-time, in-person role, you'll support multiple departments, ensure customer satisfaction, and help our team deliver exceptional service every day.

Key Responsibilities

Operations Support

• Answer phones, assist dispatch, and create work orders
• Maintain accurate billing notes and input new equipment data

Administrative Coordination

• Prepare and process customer, third-party, and manufacturer billing
• Perform clerical duties, including scanning, filing, and handling daily mail

Customer Relations

• Resolve customer inquiries or issues promptly and professionally
• Build and maintain strong relationships with customers and internal teams
• Assist with estimate preparation and general service documentation

Team Collaboration

• Support the Branch Manager with new or evolving initiatives
• Contribute to a positive, collaborative office environment

Qualifications

• Previous billing and/or customer service experience
• Strong attention to detail and excellent organizational skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to prioritize and manage multiple projects effectively
• Self-motivated, adaptable, and capable of thriving in a fast-paced setting
• Strong written and verbal communication and problem-solving skills
• Team-oriented with the ability to work independently when needed
• Completion of a successful background check and drug screen is required.
• Must be at least 18 years of age.

Physical Requirements

• Primarily office-based role
• Occasional light lifting (office supplies, equipment, boxes)
• Combination of sitting, standing, and walking throughout the day
• Comfortable using computers and general office equipment

Compensation & Benefits

• Pay: up to $25/hour (based on experience)
• Insurance: medical, dental, vision, life, and disability coverage
• Retirement: 401(k) program with company match
• Paid Time Off: vacation, sick time, and generous time-away programs

Perks:

• Casual work environment
• Employee assistance and recognition programs
• Team-building and employee relations events
• Competitive compensation and opportunities for growth

About A-Tech Service

A-Tech Commercial Parts & Service has been a recognized leader in the commercial food equipment repair business in CT and Western MA for over 30 years. Our technicians meet customers' expectations by providing world-class repair, preventive maintenance, and manufacturer warranty service in restaurants, schools, hotels, hospitals, nursing homes, and other hospitality businesses. Let us know if you want to be part of our team! To learn more, please visit us at: