Dispatcher Service Support Specialist

Dispatcher/Service Support Specialist

Position at K&D Factory Service

York, PA

Open Office and a team-oriented type environment: Hours are M-F 8:00 am-4:30 pm

We're looking for a multitasking wizard to be our next Dispatcher/Service Support Specialist – Cooking & Refrigeration in York. You'll be the center of communication between our customers, technicians, and internal teams- keeping service requests flowing, parts moving, and work orders tight. If you love structure, know your way around a phone system, and can spot typos faster than a spellcheck, you'll thrive here.

Essential Functions:

Logistics Pro: Maintain open and thorough communication with technicians on their routes using dispatching software.

Task Maestro: Create work orders, maintain billing notes, and input data into our ERP.

Office Maven: Handle clerical duties like scanning, phones, and managing daily mail.

Customer Champion: Welcome and guide customers on repair follow-up.

Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.

Safety Advocate: Prioritize safety and follow our accident prevention procedures.

Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities of the Position:

Team Player: This is a non-supervisory role, reporting to the Branch Manager.

Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications:

Experience Insight: Experience in a related field, such as dispatcher or operations, especially in a fast-paced environment.

Exceptional Communicator: Strong customer service, communication, and problem-solving skills.

Clean Slate: Successful completion of a pre-employment drug screen and criminal background check. Must be 18 years or older.

Self-Motivated and Organized: Excel at working independently with minimal supervision.

Tech-Savvy: Proficient in operating computers and office equipment, with a comprehensive understanding of Microsoft Excel.

Physical Demands:

Office Oasis: Primarily, work in a typical office environment.

Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.

Balanced Posture: A mix of sitting, walking, and standing throughout your day.

Perks & Details:

Take your time: Paid time off + holiday pay

Benefits: Health, dental & vision insurance

Peace of Mind: Company-paid life and disability insurance

Future-Focused: 401(k) with company match

Town Share Program- Share in our company's long-term financial success through our unique Town Shares initiative—grow with us and benefit as we thrive together.

Apply today and join a team that's been keeping commercial kitchens cooking for over 75 years!

K&D Factory Service has been servicing the Keystone State since 1945. K&D specializes in the repair of commercial refrigeration, HVAC, and food service equipment in restaurants, schools, hospitals, and nursing homes. Our technicians are servicing the Pennsylvania area out of 7 branches in Harrisburg, York, Lancaster, Williamsport, Allentown, Altoona, and Scranton.

K&D Factory Service is an equal opportunity employer. We believe in building a diverse team and a supportive work environment where your experience is respected and your growth is encouraged.

K&D Factory Service is a division of Unlimited Service Group, "All Unique, All United."