Customer Service Specialist

Customer Service Specialist

Position at Ace Service Company

Needham Heights, MA | Full-Time | Monday–Friday 8:00 AM – 4:30 PM

This is an in-person position

$27.00–$31.00/hour (based on experience)

Love solving problems and keeping things moving? We're hiring a Customer Service Specialist with energy, organization, and a "get it done" attitude. You'll be the voice our customers hear and the behind-the-scenes hero managing service calls, schedules, and updates, keeping everything running smoothly. We'll appreciate you for it!

What You'll Be Doing (A Day in the Life)

You'll never have the same day twice, but here's what your day will usually include:

• Answering service calls with enthusiasm and professionalism
• Creating accurate service requests and managing details
• Helping customers with questions and resolving issues
• Acting quickly on urgent tasks and troubleshooting when needed
• Communicating with techs on scheduling and updates
• Providing clear quotes for services and costs
• Pitching in wherever needed to keep things running smoothly
• Assisting with tasks like preparing invoices with proper pricing and details

You'll Crush This Role If You're…

Detail-oriented and highly organized

Comfortable with Microsoft Office (Word, Outlook, Excel)

Skilled at multitasking and staying calm under pressure

Able to work independently and thrive in a team

Self-motivated, quick to learn, and adaptable in a fast-paced setting

Experience with third-party billing and ERP software (preferred)

The Physical Stuff (Nothing Wild)

Mostly office-based work

Occasional light lifting of office supplies or boxes

A mix of sitting, standing, and walking throughout the day

Using computers, phones, and standard office equipment

Also Required

• Successful completion of drug screen and criminal background check
• Must be at least 18 years old

What's in It for You

• Medical, dental, vision, life, and disability insurance
• 401(k) program
• Paid time off (PTO) and sick leave
• Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.
• A team that works hard, laughs often, and supports each other

Ready to Join the Fun?

If you're the kind of person who loves helping customers, keeping things organized, and being part of a team that enjoys working together, apply today.

We can't wait to meet you.

Ace Service Co. is an equal-opportunity employer.

Ace Service Company, a division of Restaurant Equipment Service Group LLC, an Unlimited Service Group Company. "All Unique, All United."