Counter Sales Representative

Counter Sales Associate/Representative

The Counter Sales Associate/Representative is responsible for attending to walk-in customers and answering parts counter telephone calls. This position will generate revenue by soliciting and obtaining orders; understanding and interpreting technical requirements.

Essential Responsibilities & Accountabilities:

• Sales administration duties are performed accurately and on time
• Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts building rapport; providing technical information and explanations; preparing quotations.
• Conduct ongoing customer needs, analysis and research of customer requirements.
• Participate in sales meetings and take responsibility for sales improvement initiatives.
• Answers telephones, fax and email inquiries in a timely manner.
• Fills orders and communicates expected delivery date.
• Cooperate with counter sales lead and other department heads to determine essential strategies for sales.
• Restock front end with parts, tools and supplies.

Qualifications:

• Completion of a satisfactory background check and drug screen is required.
• Valid Driver's license and driving record that aligns with our safety standards.
• Proficient in MS Office and other computer applications.
• Able to read, interpret and explain sales orders and inventory reports.
• Establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public.
• Possess a sense of urgency.
• Excellent attendance record.
• Exhibit strong leadership and interpersonal skills.
• Have extensive customer service skills and the ability to make sound decisions that reflect CKPS values.
• Good organizational, leadership, focus, and time management skills in a rapidly changing and fast pace environment with minimal or no supervision.
• Exhibit the mindset of an Ownership Thinker.
• Must be efficient and organized to handle multiple tasks assigned at the same time.
• Must be able to work overtime, holidays, nights and weekends as needed.
• Must be detail oriented to ensure accuracy of reporting.
• Highly organized with attention to detail.
• Work well in a team environment.

Education and/or Experience:

• 2+ years' experience in Counter Sales preferred.
• Minimum 1 year of customer service experience.
• Product knowledge or industry experience preferred.

Work Environment:

• Office area and Warehouse environment.
• 40 hours a week plus overtime.