BDC Service Representative (audi Niagara)

BDC Service Representative

Position at Performance Auto Group

Drive for Excellence Delivering top tier service for over four decades, Audi Niagara is an award winning team who believes in a personalized guest experience. We offer a first-class sales and service consultation while maintaining our commitment to supporting local communities across Niagara.

Audi Niagara is currently seeking a team oriented, hard working individual to join their exceptional team as a BDC Service Representative. The successful candidate will be expected to demonstrate strong customer service skills in a fast paced environment.

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience

Integrity: We are honest and transparent in our actions

Diversity: We are stronger through the inclusion of people, brands and ideas

Innovation: We passionately embrace opportunities for new and continuous improvements

Empowerment: We encourage and support our people in taking initiative

Giving Back: We positively impact the communities in which we live, work and raise families

Here's what you'll deliver:

Communicate effectively by telephone and email with customers (both inbound and outbound communication)

Schedule service and maintenance retention appointments

Answer inbound calls and respond to all customer inquiries and effectively follow up with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone

Utilize dealership call scripts for all inbound and outbound service calls

Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals

Update the CRM with information regarding all verbal communication with customers

Enter information in the Appointment Log when an appointment is scheduled

Study products and services to continually enhance ability to assist customers

Communicate with the BDC Manager relative any potential customers issues or problems

What you need to succeed:

Previous experience in a dealership environment is considered an asset

A high school diploma or GED

May be required to work on Saturday as per business needs

Strong computer skills, including hands-on experience with Microsoft Office and Google Apps

Excellent listening and communication skills

Ability to work under pressure in a fast-paced environment

What's in it for you?

Excellent management support and guidance

Opportunities through our Internal career mobility program

Access to health, dental and vision insurance

Disability, critical illness and life insurance for the unexpected

Our Employee Assistance Plan (EAP) for you and your family's wellness

Discount on vehicles, service and parts for you and your family

Discounts to retailers and service providers across the country

Free and engaging employee events

Did we mention we love giving back to our communities?!

This compensation range will be based on knowledge and experience

Job Type: Permanent - Full Time

Compensation: $19.00 per hour

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.