IT Site Services Specialist

IT Site Services Specialist II

As IT Site Services Specialist II, you will manage the installation of hardware for desktops and laptops providing technical user/systems support. In this role, you may contribute to projects and will also ensure upgrades, maintenance and repairs are undertaken. You will also resolve end user incidents and service requests.

Key Accountabilities:

• Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools.
• Conducts tests and corrects malfunctions.
• Documents results in accordance with agreed procedures.
• Assists with the evaluation of change requests.
• Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.

Problem Management

• Investigates problems in systems, processes and services.
• Assists with the implementation of agreed remedies and preventative measures.

Incident Management

• Following agreed procedures, identifies, registers and categorizes incidents.
• Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
• Maintains records and advises relevant persons of actions taken

IT Infrastructure

• Carries out agreed operational procedures of a routine nature.
• Contributes to maintenance, installation and problem resolution.

Asset Management

• Uses agreed procedures to create and maintain an accurate register of assets.
• Performs activities related to administration of assets.
• Produces routine reports to assist asset management activities and decision making.

Methods & Tools

• Provides advice and guidance to support adoption of methods and tools and adherence to policies and standards.
• Tailors processes in line with agreed standards and evaluation of methods and tools.
• Reviews and improves usage and application of methods and tools.

Porting / Software configuration

• Assists in the configuration of software and equipment and the systems testing of platform-specific versions of one or more software products.
• Documents faults, implements resolutions and retests to agreed standards.

Other

• Carryout any other reasonable duties as requested.

Skills:

• Excellent interpersonal, verbal and written communication skills
• A flexible attitude with respect to work assignments and new learning
• Ability to work in a global, matrix organization
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
• Must have the ability to work methodically in a fast-paced, time-sensitive environment
• Demonstrable ability to apply critical thinking to problems and tasks
• Ability to identify and implement process improvements
• Proactively participates in skills improvement training and encourages their teams to participate
• Maintains an up-to-date awareness of industry trends and emerging technologies as applicable to Perceptive.
• A self-starter and able to work under own initiative

Knowledge and Experience:

• Demonstrable experience in systems support and operations, including LAN administration, PC and User support
• Basic knowledge and experience in Hardware (Intel-based equipment) and/or Software (PC based operating systems and applications)
• Basic knowledge and experience of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols
• Experience using tools to communicate progress to Stakeholders
• Experience of working in and knowledge of the life sciences sector
• Solid Professional experience in the same or very similar role

Education:

• Bachelor's Degree in a technical discipline (Math, Science, Engineering, Computing, etc.) or a related study, or equivalent project-related experience
• English: Fluent

This role is based in the Perceptive office located in Burlington, MA. The hourly pay range for this role is $18.43 - $30.72. This range represents the anticipated initial hourly pay and may vary depending on several factors including the candidate's experience and skills and may be subject to market rate adjustment.

Come as you are. We're proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.