Technical Support Representative, Specialist

Technical Support Representative

Peraton is seeking to fill a critical role for a Technical Support Representative for our Loveland, CO office. This is a hybrid position.

Responsibilities include:

• Acting as the initial point of contact for all computer and system related concerns.
• Providing Tier I technical support for software, hardware and network problem resolution.
• Installing and configuring hardware and software.
• Providing timely and accurate customer feedback.
• Using automated information systems to analyze and troubleshoot issues.
• Resolving problems or escalating to senior technical support as necessary.
• Supporting users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company.
• Supporting the roll-out of new applications.
• Conducting technical research for source of information required in support of requests related to ongoing programs.
• Instructing users in the use of PCs and networks.
• Interacting with other team members to restore services and/or identify and correct the core problem.

Qualifications

Required Qualifications:

• US Citizenship
• Must be able to obtain and maintain a Top Secret eligible clearance; Active federal background investigation with a T5 adjudication is preferred
• Requires High School diploma.
• Requires 1 to 2 years of customer service experience.
• Good written and verbal communication.
• Must reside near Loveland, CO

Preferred Qualifications:

• Prior experience in technical support or a similar role.
• Demonstrated ability to work both independently and collaboratively with a team.
• Well-rounded working knowledge of IT concepts and best practices.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$30,000 - $48,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.