Supply Chain Operations Assistant Supervisor

Functional Responsibilities

Monitor service quality Equipment, Spare part, Maintenance & Refurbishment:

Prepare monthly performance report + sector KPI

Analyze performance KPI per area (customer satisfaction) - Equipment/ spare parts

Analyze performance KPI per area (customer satisfaction) - Maintenance/ refurbishment

Prepare data for monthly meetings with partners to define actions - Maintenance/ refurbishment

Prepare monthly reports on performance KPIs (based on information from the system) - Maintenance/ refurbishment

Collect feedback on outsourcers' MEM service quality from customers (qualitative feedback) - Maintenance/ refurbishment

KPIs with service provider (EMAS, ESAS, First time first right)

Collect feedback on third party's MEM service quality from customers (qualitative feedback) - Equipment/ spare parts

Monitor equipment lifecycle & Collect equipment from customer:

Work with IoT solution provider (request for change, adjustment, development)

Track all the alerts from the IoT software

Align actions with Sales (recover cooperation – unblock the equipment – or pick up equipment)

Receive service call from the customer

Receive the data from sales (point of sales which do not want to return the equipment)

Telemetry tracking:

Track all the alerts from the telemetry system

Manage updates of all MEM equipment movements placement and pick up

Manage defined FTN alarm like no BIB, No Ice bank

Manage defined alarm for Cooler

Manage defined service alarm (higher temperature, no door opening in defined time)

Manage no sign of life alarm

Work with telemetry system service provider

Other activities:

Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements

Coordination between MEM, Commercial and 3PL (by phone, zoom meetings, email)

People Responsibilities

Develop winning relationships with key stakeholders within the Cluster Supply Chain function and DACH BU MEM teams, embedding GBS services within the organization

Support the Customer Service Lead & MEM Lead with all initiatives to improve GBS service offerings

Qualifications

University degree or High school

Proficiency in English

Previous exposure to similar role is a plus

Min 1 yr experience within service or customer order management role able to demonstrate good stakeholder management and alignment to external customer needs and expectations

Excellent analytical skills and numerical abilities

Great communication and interpersonal skills

Strong Excel & Office package knowledge mandatory

Results oriented

Able to handle multiple projects within tight deadlines