Supply Chain Customer Support Analyst

Supply Chain Customer Support Analyst

Join PepsiCo and dare for better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world's most iconic brands, has been a part of Mexican homes for more than 116 years. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Responsibilities

The Supply Chain Customer Support Analyst is responsible for ensuring day-to-day order processing for North America, driving gold-standard customer service, and maintaining site performance metrics through the use of standard processes and best practices. The CSR is expected to partner with other CSRs across the world, as well as with site and regional leadership.

Your impact as a Supply Chain Customer Support Analyst would consist of:

• Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters.
• Customer communications – managing adds/cuts, missing order communication and off template orders.
• Confirmation of order completion.

Qualifications

Who are we looking for?

• Written & Verbal Fluency in English

• BA/BS degree with 2 plus years of experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service

• Strong written and verbal communication skills with the ability to adapt style to needs of audience

• Strong problem solving, issue resolution, influencing and prioritization skills

• Critical thinking skills with analytical and continuous improvement mindset

• Ability to develop and improve customer relations

• Innovation mindset with ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency

• Proficiency in MS Office suite (Excel, Word, Outlook, Power Point)

• Learning agility with ability to quickly learn SAP and Tableau

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• Recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• Benefits for your family such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.