SRE Lead Design & Support Engineer

SRE Engineer

We are looking for a self-driven, software engineering mindset SRE engineer to drive new shift left activities critical to apply Site Reliability Engineering (SRE) and quality assurance principles within the application design / Project roadmap that enable resilient outcomes. This is a critical enabler achieving a high resiliency during operations and also continuously improving through design during the software development lifecycle.

The Lead SRE design & support engineer is integral part of the global team with its main purpose to provide a delightful customer experience for the user of the global consumer, commercial, supply chain and enablement functions in the PepsiCo digital products application portfolio of 260+ applications, enabling a full SRE Practice incident prevention / proactive resolution model.

The scope of this role is focused on the cloud architecture application full stack development, B2B PepsiConnect and Direct to Customer and other S&T roadmap applications. Ensures that PepsiCo DPA applications service performance, reliability and availability expected by our customers and internal groups. It requires a blend of technical expertise on SRE tools, modern applications cloud architecture i.e. full stack, IT operations experience, and analytics & influence skills.

Responsibilities

• Ensure ecosystem availability and performance in production environments, proactively preventing P1, P2, potential P3s.
• Engage and influence product and engineering teams during the design and development phases to embed reliability and operability into new services defining and enforcing events, logging, monitoring, and observability standards across applications.
• Accountable to institute non-functional requirements (NFRs) are embedded early including SLA/SLO/SLI and error budgets into the product's offerings as part of the engineering solution.
• Leads the team diagnosing any anomalies prior to any user and driving the necessary remediations across the teams involved in end-to-end ecosystem availability, performance and consumption of the cloud architected application ecosystem leveraging SRE Orchestration solutions.
• Collaborate with Engineering & support teams, including participation in escalations, and blameless postmortems.
• Work closely with customer-facing support teams to empower them with SRE insights and tooling.
• Observe, diagnose and improve the end-to-end ecosystem performance of the modern architected application portfolio i.e. technical "understanding of interactions" of a full stack application alongside with peer SRE team member.
• Continuously optimize the L2/support operations work via SRE workflow automation.
• Shape the SRE orchestration platform design with inputs from Production Operations, Business usage & Product and engineering teams.
• Actively engage and drive AI Ops adoption across teams.

Qualifications

• 9-13 years of work experience evolving to a SRE engineer with 3-5 years of experience in continuously improving and transforming IT operations ways of working.
• Bachelor's degree in Computer Science, Information Technology or a related field.
• Proven experience as an SRE in designing the events diagnostics, performance measures and alert solutions to meet the SLA/SLO/SLIs.
• The ideal Engineer will be highly quantitative, have great judgment, able to connect dots across ecosystems, and efficiently work cross-functionally across teams to ensure SRE orchestrating solutions are meeting customer/end-user expectations.
• The candidate will take a pragmatic approach resolving incidents, including the ability to systemically triangulate root causes and work effectively with external and internal teams to meet objectives.
• A strong expertise of SRE (Software Reliability Engineering) and IT Service Management (ITSM) processes with a track record for improving service offerings – proactively resolving incidents, providing a seamless customer/end-user experience and proactively identifying and mitigating areas of risk.
• Hands on experience in Python, SQL /No-SQL (MySQL, Mongo DB, Cassandra, Postgress), AppDynamics, ELK Stack Grafana, Splunk, Dynatrace, Kafka and any SRE Ops toolsets.
• A firm understanding of cloud architecture for distributed environments.
• Front-end technologies: HTML, CSS, JavaScript, and frameworks like React, Angular, or Vue.js.
• Back-end technologies: Server-side languages (Java, Spring Boot, and related technologies that build the server-side logic, APIs, and database interaction with MySQL, MongoDB, Cassandra, Couchbase).
• Infrastructure: Azure/AWS cloud platforms and/or Client / server environments.
• Prior experience involving in shaping transformation developing SRE solutions would be a plus.