SRE Design & Support Engineer

PepsiCo Software Reliability Engineering (SRE) Engineer

Join PepsiCo and dare for better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Responsibilities

The opportunity:

We are looking for a self-driven, software engineering mindset SRE engineer to drive new shift left activities critical to apply site reliability engineering (SRE) and quality assurance principles within the application design/project roadmap that enables resilient outcomes. Apply pre-emptive approach into production minimizing business impact, via SRE-driven orchestration of connecting all components of the ecosystem diagnosing anomalies prior to user & remediating through automation. The SRE design & support engineer is integral part of the global team with its main purpose to provide a delightful customer experience for the user of the global consumer, commercial, supply chain and enablement functions in the PepsiCo digital products application portfolio of 260+ applications, enabling a full SRE practice incident prevention/proactive resolution model. The scope of this role is focused on the cloud architecture application full stack development, B2B pepsiconnect and direct to customer and other S&T roadmap applications. Ensures that PepsiCo DPA applications service performance, reliability and availability expected by our customers and internal groups. It requires a blend of technical expertise on SRE tools, modern applications cloud architecture i.e. full stack, IT operations experience, and analytics & influence skills.

Your impact:

As SRE design & support engineer your responsibilities would consist of:

• Engage & influence product and engineering teams during the design and development phases to embed reliability and operability into new services defining & enforce events, logging, monitoring, and observability standards across applications.

• Ensuring non-functional requirements (NFRs) are embedded early including SLA/SLO/SLI and error budgets into the product's offerings as part of the engineering solution.

• Execute as pro-active SRE support engineer, preventing P1, P2, potential P3s, diagnosing any anomalies prior to any user and driving the necessary remediations across the teams involved in end-to-end ecosystem availability, performance and consumption of the cloud architected application ecosystem leveraging SRE orchestration solutions.

• Collaborates with engineering & support teams, including participation in escalations, and blameless postmortems.

• Work closely with customer-facing support teams to empower them with SRE insights and tooling.

• Observe, diagnose & improve the end-to-end ecosystem performance of the modern architected application portfolio i.e. technical "understanding of interactions" of a full stack application alongside with peer SRE team member.

• Continuously optimize the L2/support operations work via SRE workflow automation.

• Shape the SRE orchestration platform design with inputs from production operations, business usage & product and engineering teams.

• Actively engage and drive AI ops adoption across teams.

Qualifications

Who are we looking for?

Education:

• Bachelor's degree in computer science, information technology or a related field

Experience:

• 3-5 years of work experience evolving to a SRE engineer with previous experience in continuously improving and transforming IT operations ways of working
• Hands on experience in Python, SQL/No-SQL (MySQL, Mongo DB, Cassandra, Postgress), AppDynamics, ELK Stack Grafana, Splunk, Dynatrace, Kafka and any SRE Ops toolsets.
• A firm understanding of cloud architecture for distributed environments
• Front-end technologies: HTML, CSS, JavaScript, and frameworks like React, Angular, or Vue.js.
• Back-end technologies: Server-side languages (Java, Spring Boot, and related technologies that build the server-side logic, APIs, and database interaction with MySQL, MongoDB, Cassandra, Couchbase)
• Infrastructure: Azure/AWS cloud platforms and/or client/server environments. Prior experience involving in shaping transformation developing SRE solutions would be a plus.
• Proven experience as an SRE in designing the events diagnostics, performance measures and alert solutions to meet the SLA/SLO/SLIs.
• The ideal engineer will be highly quantitative, have great judgment, able to connect dots across ecosystems, and efficiently work cross-functionally across teams to ensure SRE orchestrating solutions are meeting customer/end-user expectations.
• The candidate will take a pragmatic approach resolving incidents, including the ability to systemically triangulate root causes and work effectively with external and internal teams to meet objectives.
• A strong expertise of SRE (Software Reliability Engineering) and IT Service Management (ITSM) processes with a track record for improving service offerings – pro-actively resolving incidents, providing a seamless customer/end-user experience and proactively identifying and mitigating areas of risk.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.

• Internal digital platforms that promote self-learning.

• Development programs according to leadership skills.

• Specialized training according to the role.

• Learning experiences with internal and external providers.

• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.

• Financial wellness programs that will help you reach your goals in all stages of life.

• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.

And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of agreements and discounts, scholarship programs for your children, aid plans for different moments of life, among others. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.