Sr Executive - HR Ops Employee Services

HR Operations Employee Services Associate

The HR Operations Employee Services Associate is responsible for providing best-in-class employee experience across the Employee Lifecycle (hire to retire). As a key member of our People Experience & Operations team, the role holder will play a pivotal role in driving on ground employee processes (with clear KPIs and service levels). Role is pivotal in supporting India BU agenda of digitization and seamless employee experience through identified priorities for the People Experience & Operations vertical that will support HRBP leads in HQ Functions & Beverages.

Responsibilities

Employee Processes & Admin

• Serve as a first-point contact for employee inquiries regarding policies, benefits, payroll, schedules, procedures and all processes pertaining to employee lifecycle.
• Drive learning admin for identified employee groups, facilitation of training, tracking, follow up and closure
• Support employee engagement programs such as Dil Se, Plant days, and other engagement interventions (OHS) followed by communications and surveys.

Digitization

• Drive the overall BU digitization agenda – specifically for plant like T&A for PCI and NPCI workforce, Schoox and other myServices related workflow processes
• Identify areas of opportunities that can be streamlined and elevated using digital tools.

Compliance & Safety Support

• Ensure compliance with central, state, and local employment regulations, including AIB audit as defined in the statutory laws of the land.
• Maintain confidential employee files, ensuring documentation compliance for audits.
• Collaborate with Safety and Operations teams to track training, certifications, and required plant clearances.
• Collaborate with Welfare Officer to drive on ground operational activities

CoE Led Interventions

• Coordinate training sessions, track completion, and maintain required training records as cascaded by center of excellence for TM, TR and PE&O
• Support performance-review cycles by organizing timelines, forms, and reminders- through identified interventions like communication, in-house sessions etc. Support PMP on ground activation for all phases (objective setting, mid year and year end) covering all frontline employees
• Support on Core People Process roll out. This includes but is not limited to on ground Survey administration via roadshows for frontline employees for Org Health and MPW
• Provide Learning logistics support (venue organization, coordination with vendors/trainers, invoicing, learning attendance and feedback administration)
• Organise and administer CoC training for frontline employees, new hires and third party employees
• Provide logistics support for HR Events (Rewards and Recognition, Function Annual events, HR Townhalls). Support creation of event content such as communications, presentations, invites etc.

HR / HR Ops and Service Delivery

• Provide general administrative support to HR lead for operational activities(reports, presentations, data entry).
• Participate in continuous improvement efforts to optimize HR and other related processes.
• Work as an integral part in the BU HR Ops team projects deliverables
• Act as a focal point for the accounts HR operations deliverables
• Governance of HR processes, process maps, documentation, knowledgebase documentation and ensuring that all relevant systems are kept up to date
• Ensure design methodology, approvals, version control, change control and documentation are standardised and consistently applied.
• Coordinate HR process reviews to optimise efficient application of processes, procedures and standards
• Ensure that all processes and documentation are robustly maintained, protecting integrity and quality of data and version, support HR teams with process map and documentation updates
• Act as the main point of contact between BU PE&O and local markets People teams in Areas like Ask HR For Help, Work Force Management, Self Service, Employee Services, Systems navigation and adoption. (Tier 0 – Tier 1 Focus)
• Partner with Service Delivery Leads and local People teams in driving Systems adoption and FL digital penetration plans.

Qualifications

• 1- 3 years of general professional experience in HR preferable in HR ops
• Good customer enterface and focusing on employee experience excellence
• Time management – ability to focus and get things done and know what is business critical; able to deal with conflicting priorities and ambiguity
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces
• Proficient in Microsoft Office