Service & Knowledge Mgmt Sr Analyst

PepsiCo Knowledge Management Sr. Coordinator

At PepsiCo, you'll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay's and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you'll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

The objective of the Knowledge Management Sr. Coordinator role is to lead and support the Mexico Capability Center for the Financial Planning function in delivering KM activities aligned to Global Capability Center best practices—enabling consistent, scalable, and high-quality service delivery through standardized and accessible knowledge.

Your responsibilities would consist of:

Knowledge Content Governance & Quality

Ensure Process Maps, Desktop Procedures, Service Catalog, training materials, and related documentation are maintained in the KM module and other relevant tools.

Support KM transformation roadmap in collaboration with Central KM teams by applying cross-functional KM best practices to ensure function-relevant content is accurate and up to date.

Manage Service Change Requests to keep documentation up to date, with strong focus on content quality and usability.

Ensure documentation completeness, accuracy, and standardization across all KM assets.

Identify and resolve KM gaps; run validation/testing cycles and implement improvements.

Compliance, Audit & Controls

Execute compliance activities including yearly audits (e.g., DTP self-assessments), quality checks, and GCC control requirements.

Support internal and external audits by preparing evidence, reports, and remediation plans.

Proactively identify and escalate documentation risks and compliance gaps.

KM Culture, Enablement & Adoption

Drive KM culture by engaging Knowledge Champions across teams and regions.

Lead new KM initiatives (e.g., Epiplex implementation, taxonomy alignment, adoption campaigns).

Develop and deliver KM materials, training content, and onboarding support as needed.

Digital Enablement & Service Management Alignment

Support ServiceNow implementation according to the function's rollout timeline.

Ensure Service Catalog alignment with KM standards and governance.

Partner with Digital / Service Management teams to ensure structural consistency of KM assets.

Drive classification accuracy and content discoverability using AI-enabled tools where applicable.

Transitions & Process Documentation

Lead structured knowledge capture during transitions and provide guidance on process documentation and transition support.

Ensure smooth handover of knowledge, documentation completeness, and standardization during transitions.

Reporting, Governance & Stakeholder Management

Deliver periodic KM governance and performance reports.

Track documentation coverage, review cycles, and adherence to KM standards.

Act as regional KM SPOC in global KM forums and initiatives.

Coordinate large, cross-functional teams and support new KM implementations at scale.

Who Are We Looking For?

• 3–5 years of experience in Knowledge Management, preferably within Finance Operations in a Global Shared Services environment

• Strong understanding of FP processes, including forecasting, budgeting, and reporting cycles

• Proven experience with audit and compliance requirements

• Hands-on experience managing KM practices using ServiceNow

• Experience managing Service Catalogs and working within governance frameworks

• Strong reporting, coordination, and stakeholder management skills

• Fluent in English, Spanish preferred

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.