People Operations Sr. Associate

HR Operations Coordinator SI

The HR Operations Coordinator SI will act as a single point of contact with Social insurance Service provider and will be responsible for administering Social Insurance processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager.

The job incumbent is also responsible for building and tracking the SI budget and spend. The job incumbent will own the Contracts and Probation Period processes including the supervision of the RPA responsible for administering these processes. The role requires strong process orientation and SLA adherence experience.

Responsibilities

• Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
• Partner with team to execute plans to improve customer satisfaction with a focus on processes
• Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
• Act as a single point of contact with the Social Insurance Service provider
• Audit Contracts and Probation Period Renewal RPA and report and resolve errors that arise
• Ensure that the required reports for RPA operation are uploaded periodically.
• Take necessary action in case of RPA operation failure.
• Sending any contracts and probation periods that were not sent by the bot to prevent the process from being disrupted
• Generate reports for the renewal process and the probation period to follow up on the bot
• Reviewing contracts sent from LBS and making sure the data is correct and send it to the archive
• Send the contract status updates to HR Systems Data Management team to reflect the updates on myHR.
• Finalizing company employee requests on myServices and closing in coordination with the service provider within the SLAs
• Create a record to follow up on business with the service provider, including delivery, receipt, and dispatch on the agreed dates
• Save all contract renewal approvals and the probationary period and save them to Microsoft
• Communicating with business partners and explaining the steps for implementing the process to renew contracts and the probation period to simplify the procedures
• Coordinate the delivery of Social Insurance documents (Forms 1/2/6) to the Social Insurance service provider and track the registration of the forms
• Assistance in issuing and following up the issuance of Foundation Certificates, Pepsi and Chipsy, and ending any problems related to
• Process the requests of any internal or external SI audits
• Assistance in the disbursement of pensions for qualified retired persons and cases of the deceased, and making a record and follow-up reports for the
• Supporting the archive by receiving and reviewing data and documents for new appointments and departures
• Correcting the data that appears by reviewing the files and sending them to the system team for correction
• Preparing all the required samples of files or documents to respond to the inspection, whether externally / internally / governmentally
• Preparing and sending the documents and data required for early retirement (MO) cases, reviewing them, and making a PDF for each file
• Preparing and reviewing samples sent by the tax administration team and making a PDF file for each file
• Preparing the required samples (new employees & leaving the service), reviewing them, making a PDF for each file, and sending it to my direct manager with the sample position and discussing it according to the required standards and quality.
• Reviewing the data of new appointments and exiting the service monthly. In the event of errors between the documents and the system, they will be sent to the system team for correction directly.
• Review documents in new hire files and employee documents. Exit from service. If there are deficiencies in the documents, a report is sent every week to the LBS "reinforcement" team.
• Preparing and reviewing samples sent by the tax administration team, making a PDF for each file, following up on the movement of files between sites, archives, and information on savings
• Preparing all required samples from the sites, whether files or documents, to respond to the inspection of insurance offices and labor offices before the end of the time period granted by the inspection
• Preparing and reviewing all samples required by the region's supervisor (service files - notifications of penalties, if any, for employees affiliated with the site) and sending to the site before the working day of the human rights inspection
• Follow-up on cases of work injuries, handing them over, preparing their files, following up on the results of these injuries, and disbursing the injured's entitlements
• Handle and respond to Employees Social insurance complaints, inquiries and escalations
• Calculating, preparing and transferring all the amounts necessary to extract the certificates of the institution at the company level and to finish its work on Aquila
• Preparing the emergency aid budget, calculating and following up the transfer of emergency aid checks
• Calculation and follow-up of the service fund checks extraction and delivery to the labor office
• Follow up and calculate the payment of the external service provider's dues, pay all his bills or other insurance payments, and impose fines on him, if any
• Establishing and following up the files of the medical committees, presenting them to the quinquennial committees, and following up on the implementation of the decisions of these committees

Qualifications

• Social Insurance operations experience and the relevant local laws
• HR Shared Services process and SLA management experience: 0 - 2 years
• Service management and ticket management system experience
• Customer orientation
• Process management and continuous improvement with a focus on optimization and productivity
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces