People Operations Manager

Pe&O Agenda Driver

At PepsiCo UK, we're proud to make some of the nation's favorite snacks and drinks—like Walkers, Quaker, Doritos, Pipers, and Monster Munch. With sites across the UK, including our Quaker mill in Cupar and Doritos factory in Coventry, we're also home to one of the world's largest crisp factories in Leicester. At the end of 2025 we will move our UK office to a vibrant new Reading town centre location, just minutes from Reading train station.

The main purpose of this role is to drive the PE&O agenda in the UK with headcount of approximately 4850. This role will be responsible for partnering with the PLT in the operating units to identify whitespaces, decide how the transition of the whitespace should happen, drive technology roadmap and managing some service delivery activities that have to happen in the market.

Responsibilities

• Lead on the activation of the UK EX & Ops delivery strategy and JBP partnering with relevant HR verticals in Work force Administration, Benefits Admin, TM, Learning streams & TA.
• Lead on the activation of the Front line digital experience strategy across locations partnering with relevant COEs (Time & Attendance, WFA & Employee services, learning, TM & BA).
• Work on improving and streamlining the processes related to EE life cycles and services and channeling the opportunities and feedback to the relevant stakeholders.
• Partner with the PLT in the Operating Units to identify the whitespaces and decide how this work should move to the PEO.
• Oversee the online & offline administration of all aspects of the employee life-cycle in accordance with company policies & labor law.
• Partner with relevant HR work streams to establish an annual calendar of HR events to facilitate effective planning and field activation with timely delivery and optimal utilization of resources.
• Provide advice to the relevant HRBPs & Centers of Excellence in new initiatives and crisis management.
• Develop & maintain proper workflows & SLAs with other HR work streams to ensure a smooth communication channels for a better delivery.
• Conduct self-audits to ensure different activities in scope, documents, procedures & systems are within set guidelines.
• Support the benchmarking efforts in the local market to look for best practices and bring them to the service delivery verticals in scope.
• Manage and liaise with the different vertical in People EX & Ops (Employee Services, Total Rewards, OD & Training, Payroll, HR ops & Benefits and Talent Acquisition) in the GCCs.
• Transform the related parts of the HR strategy into operational plans in partnership with the different People EX & Ops vertical across (Total Rewards, Talent Acquisition, Reporting & Analytics, Work force administration, Talent Management/Learning ), meeting defined service levels and KPIs, including customer satisfaction. Monitor compliance and initiate corrective/optimizing measures in case of deviations/exceptions.
• Manage the local operations in ER and Contingent workforce management activities.
• Identify the automation and digitalization opportunities in the Operating Units and partner with People Solutions/My-services teams to drive the implementation and own change management.

Qualifications

• Strong professional experience in HR, preferable in HR ops.
• Customer orientation.
• Process management, design thinking and continuous improvement.
• Proven Leadership and Management skills.
• Organization change management.
• Strong communication and language skills.
• International exposure and proven project management skills.
• Technical / Functional Skills & Knowledge of HR systems, Tools and Interfaces.
• Proficient in Microsoft Office.

Differentiating Competencies Required

• Experience and understanding the nature of HR ops and service delivery.
• Agility and change management.
• Drive performance and change.
• Demonstrated track record of strong service delivery.
• Project Management and process mapping.

Why Join Us?

We offer a competitive salary, bonus, car allowance, flexible working, and a wide range of benefits—from critical illness cover and discounted gym memberships to enhanced parental leave and electric car schemes. Our commitment to wellbeing and career growth makes us a Top Employer for 14 years running.

Equal Opportunities

We're an equal opportunity employer, committed to the Equality Act 2010. We welcome applicants from all backgrounds and will provide any necessary adjustments to support you through the recruitment process.

About PepsiCo

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated nearly $92 billion in net revenue in 2024, driven by a complementary beverage and convenient foods portfolio that includes Lay's, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with pep+ (PepsiCo Positive). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the centre of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.