People Experience And Operations Senior Associate (service Center)

Human Resources Data Management

Responsible for ensuring the timely recording and updating of employee data in HR systems while maintaining high standards of data integrity, efficiency, and service quality. The role supports business decision-making by generating data reports and conducting regular audits to ensure the accuracy and reliability of system data. Acts as a focal point for coordination with the Total Rewards (TR) and Payroll teams to ensure smooth execution of HR operations processes.

Responsibilities

1. Create GPIDs manually L3- (SSFL) and complete employee records with missing personal, job and compensation information for L3- employee's after FL GPID creation process enhancement in Egypt & L4+ in Egypt and L4+ in SSFL post GPID creation.
2. Create and update SAP IDs for SSFL in liaison with SAP System Master Data team
3. Deliver all other services (e.g. terminations, LOA, bank changes…etc.) at the defined SLAs/KPIs and drive operational efficiency and continuous improvement fully for Egypt and SSFL
4. Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
5. Identify service delivery and process improvement opportunities in the assigned process.
6. Audit on all day-to-day transactions to ensure data accuracy basis supporting documents
7. Enhance data integrity on MyHR through periodic audits and cross-checking against inputs from other systems.
8. Develop action plan upon audit findings & ensure 100% implementation by due date
9. Act as SPOC with payroll team to ensure governmental increases are applied to all employees in Egypt BU
10. Act as SPOC with TR during focal point cycle to ensure salary changes are captured correctly for all employees and to reflect all pay element changes on myHR
11. Lead data integrity projects/tasks with all stakeholders in Egypt and SSFL
12. Develop and share MyHR reports with all stakeholders.
13. Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
14. Execute plans to improve customer satisfaction with a focus on processes.
15. Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
16. Manage escalation and takes ownership for ultimate issue resolution.
17. Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.

Qualifications

• Experience working with service management and ticketing systems.
• Demonstrated customer-centric approach and strong service orientation.
• Proven experience in process management and continuous improvement, focusing on efficiency, optimization, and productivity improvements.
• Strong communication skills.
• Demonstrated track record of strong service delivery.
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces