People Experience And Operations Assistant Analyst

People Experience & Operations Assistant Analyst

The People Experience & Operations Assistant Analyst is the on-site HR SPOC for employees. Typically responsible for managing the day-to-day operations, acting as a first-tier support for all HR related matters on site. Starting from onboarding coordination and throughout the employment duration. The role is the one face to governmental bodies inspectors and hence is accountable to keep and maintain complete/accurate and up to date documents on-site. The role acts as the activation arm of HRBP on leading the Employee Engagement Agenda, Celebratory events, coordinating on site talent management and learning activities including delivering offline sessions for the targeted population. Being part of the Global People Experience & Operations Team, this role is expected to provide consistent and standard services and achieve high level of customer satisfaction through systems training, process orientation and SLA adherence as measured by global reporting tools. The role is also expected to activate launches and change management tactics of new digital tools and solutions (ex: RPAs – iCIMS - myservices - Frontline MSTeams ) as well as on-site maintenance to FL kiosks.

Responsibilities

1. Activate Talent Management agenda in location. Examples:

• Diversity, health and wellness initiatives, campaigns & roadshows: women day, health check educational & awareness sessions… etc including vendor management.
• Face to face rewards and recognition celebratory events
• Face to face education and refreshers of key core processes (example PMP: Objectives setting and mass objectives upload, Performance Review Tool education to employees and supervisors…etc)
• Organization Health Survey (OHS) survey communication cascade on site through digital signage and progress reporting and participation encouragement.

2. Activate Learning agenda:

• Manage logistic related to venue booking, meeting rooms readiness, catering…etc.
• Deliver, follow through and track Talent Management /compliance & ethics face to face training sessions.

3. Handle site government inspection:

• Maintains legally required documentation and runs periodic audits.
• Maintains updated health certificates.
• Answers queries & requests related to government officials visits and reports outcome to legal team.

4. Employment contract management/renewal/termination…etc., and employee acknowledgement through wet signature

5. Onboarding: Hiring documents physical receipt as well as getting needed wet signatures on site. New employee site Walk through, and completion of business tools receipt from relevant departments. Follow through with Hiring manager tasks.

6. Support HR systems through:

• Training employees /new hires on PepsiCo tools
• Identify RCA for low adoption of relevant tools (myservices, iCIMS, MS Teams, reward and recognition platform … etc.), and works across stakeholders to drive better utilization.
• Maintains digital hubs/kiosks location on ground, and ensures they are effectively running.

7. Running periodic audits to ensure compliance with different law and government rules.

8. Communicate all Employee Relations, Compliance & Ethics and Legal verdicts coming out of internal investigations with staff population. Get employee acknowledgement through wet signature and captures on the relevant systems.

9. Manage frontline communication on MS Teams including creating and updating group participants, tracking adoption, and identifying low adoption route causes and action plans, HR content posting, …etc.

Qualifications

• 1 – 3 years of experience, preferably with HR Operations experience.

• Customer orientation.

• Technical / Functional Skills & Knowledge of HR Tools and Interfaces.

• Experience or understanding of People Experience/Shared Services environment.

• Change management and agility.

• Must possess strong influencing skills.

• Demonstrated track record of strong service delivery.