Customer Service Leader

Sales Operation Manager

To ensure purchase orders from customer can be processed on-time and accuracy and deliveries and billing documents can be action.

Be the contact point of Sales/ Customers to work cross-functionally (QA, Finance, Planning, Logistics…) to settle issues related to sales operation.

To ensure all the information relevant to customer orders is delivered to Sales/ Customers timely and accurately

To ensure around 180 purchase orders received from customer can be processed on-time and accuracy – execution.

Proceed and follow up with CCD, Logistics team on payments for promotion program, tool of trade on-time and accuracy – execution.

Work with Sales/ Customers to proceed transfer payment as per aligned timeline to support truck planning process & logistics resource planning improvement – execution.

Cooperate and follow up with Logistics to minimize customer pending order – execution.

Timely and accurate daily, weekly, and monthly sales order pending, customer transfer report, ad-hoc order report, case fill rate reports – execution, consultation.

Announce sales policy and procedures are delivered to Sales/ customers timely and accurately – execution.

Be the contact point of frontline/ Customers to work cross-functionally (QA, Finance, Planning, Logistics, etc.) to settle issue relating to sales operation - execution, consultation.

Ensure all customers' complaints are resolved adequately and in line with the company's policy – execution.

Supervise 3 team members to ensure the smooth and effective CS operation – consultation

Qualification:

Intermediate or College or Bachelor (University) of Economics, Business Administration, Finance, Statistic.

Experience:

1-2 years in Sales Admin, Customer Service

Knowledge of Oracle, SAP system is a plus

Key Skills and competencies:

Microsoft office skills: Word, Excel, Power Point, Outlook

Good English in reading and writing skills

Problem solving skill

Communication skill

Accuracy data consolidation and Analyst

Monitoring/tracking/follow up skill

Careful, diligent, honest, highly compliant.