Assistant Manager - HR Ops Employee Services

HR Operations Employee Services Associate

The HR Operations Employee Services Associate is responsible for providing best-in-class employee experience across the Employee Lifecycle (hire to retire). As a key member of our People Experience & Operations team, the role holder will play a pivotal role in driving on ground employee processes (with clear KPIs and service levels). Role is pivotal in supporting India BU agenda of digitization and seamless employee experience through identified priorities for the People Experience & Operations vertical.

Responsibilities

Talent Acquisition

• Frontline hiring: Drive frontline hiring – collaborate with employment exchange, screening, interview scheduling, background checks, and coordinating pre-employment testing.
• Coordinate onboarding for plant employees- adherence to H2O for onboarding followed by completion of Day 1 and Functional Onboarding modules on my learning.
• Contractual Hiring: Collaborate with concerned department on contractual worker requirement based on business requirement.

Employee Processes & Admin

• Serve as a first-point contact for employee inquiries regarding policies, benefits, payroll, schedules, procedures and all processes pertaining to employee lifecycle.
• Drive learning admin for identified employee groups, facilitation of training, tracking, follow up and closure
• Support employee engagement programs such as Dil Se, Plant days, and other engagement interventions (OHS) followed by communications and surveys.

Digitization

• Drive the overall BU digitization agenda – specifically for plant like T&A for PCI and NPCI workforce, Schoox and other myServices related workflow processes
• Identify areas of opportunities that can be streamlined and elevated using digital tools.

Compliance & Safety Support

• Ensure compliance with central, state, and local employment regulations, including AIB audit as defined in the statutory laws of the land.
• Maintain confidential employee files, ensuring documentation compliance for audits.
• Collaborate with Safety and Operations teams to track training, certifications, and required plant clearances.
• Collaborate with Welfare Officer to drive on ground operational activities

CoE Led Interventions

• Coordinate training sessions, track completion, and maintain required training records as cascaded by center of excellence for TM, TR and PE&O
• Support performance-review cycles by organizing timelines, forms, and reminders- through identified interventions like communication, in-house sessions etc. Support PMP on ground activation for all phases (objective setting, mid year and year end) covering all frontline employees
• Support on Core People Process roll out. This includes but is not limited to on ground Survey administration via roadshows for frontline employees for Org Health and MPW
• Provide Learning logistics support (venue organization, coordination with vendors/trainers, invoicing, learning attendance and feedback administration)
• Organise and administer CoC training for frontline employees, new hires and third party employees
• Provide logistics support for HR Events (Rewards and Recognition, Function Annual events, HR Townhalls). Support creation of event content such as communications, presentations, invites etc.

Plant Operations Support /HR Ops and Service Delivery

• Provide general administrative support to Plant leadership and HR lead for operational activities (reports, presentations, data entry).
• Participate in continuous improvement efforts to optimize HR and plant processes.
• Work as an integral part in the BU HR Ops team projects deliverables
• Act as a focal point for the accounts HR operations deliverables
• Manage all the requested reporting repository for the accounts deliverables
• Identify opportunities for process enhancement and digitization
• Accountable for handling all accounts queries through the agreed SLAs and identified channels

Qualifications

• 2-4 years of general professional experience in HR preferable in HR ops
• Good customer enterface and focusing on employee experience excellence
• Time management – ability to focus and get things done and know what is business critical; able to deal with conflicting priorities and ambiguity
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces
• Proficient in Microsoft Office