Field Service Technician (level 1)

Pepsi Equipment Services Job

An entry-level skilled position with a focus on training and skill development. Position is responsible for installation, set up, repair, and ongoing maintenance of vending, cooling, and/or fountain equipment at customer accounts. Diagnoses equipment problems, and uses judgment to determine how to best repair or replace. Position works independently and has frequent customer contact. Must pass Pepsi Pro certification within the required timeframe. May require lifting, carrying, pulling, and/or moving between 20 and 45 pounds repeatedly over the workday. Requires kneeling, squatting, crouching, crawling, and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-1200 pounds.

Primary Responsibilities:

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload with products as necessary
• Educate customers on basic equipment repair and upkeep procedures
• Install equipment by making holes and route lines to connect products to the dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect lines
• Fill installed equipment and adjust to proper mixture
• Drive to location, evaluate situation, and perform necessary work (may include plumbing, electricity, refrigeration, and carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationship with contacts at service calls
• After each call, complete documentation on e-pad
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Follow all safety requirements, regulations, and processes
• Follow all driving rules and regulations when operating company vehicle
• Complete all job role training modules (Pepsi Pro training)
• Build competence and skill in diagnosis and repair of beverage industry equipment
• Regular, reliable, predictable attendance