Customer Onboarding & Support

Customer Onboarding & Support

Join Peoples Post and transform the logistics sector!

Peoples Post is a key player in modern logistics, dedicated to simplifying and optimizing inventory management, packaging, and delivery for merchants and logistics professionals. Through an innovative platform integrated with online commerce sites via an API, we offer our customers real-time control over their shipments and inventories.

As a Customer Onboarding & Support, you will play a key role in the success of new e-commerce client integrations and contribute to their satisfaction throughout their customer journey.

You will ensure the smooth transition between commercial signing and operational deployment, ensuring a quick, frictionless start and maximizing value from day one.

Tasks

• Pilot the entire customer journey, from signing to post-launch follow-up, to ensure a smooth setup and lasting satisfaction.
• Collect and structure key information (volumes, integrations, expected SLAs, logistical constraints) to anticipate and meet needs.
• Configure access to platforms (OMS/WMS/TMS), perform tests, validate flows, and train clients on tools for optimal use.
• Coordinate with product/tech teams on integrations (API, webhooks, e-commerce connectors).
• Set up and monitor client dashboards (key KPIs: volumes, delivery success rates, incidents, satisfaction).
• Provide responsive support during startup: manage tickets (shipping anomalies, labels, returns), resolve level 1 incidents, and escalate to Tech/Product if necessary.
• Contribute to the knowledge base (FAQs, guides, tutorials) and share identified best practices to enhance support effectiveness.

Internal Interface

• Work closely with:
• Sales: ensure smooth handover of files.
• Ops/Logistics: coordinate operational setup.
• Tech/Product: identify and resolve integration blockers.
• Customer Service: manage daily requests within the team.
• Be the internal voice of the customer to identify and address recurring needs.

Continuous Improvement

• Identify recurring frictions and propose standardized and automated processes.
• Measure customer satisfaction post-onboarding (CES, NPS, CSAT).
• Contribute to the product roadmap by consolidating client needs.

Required Skills

• 1 to 3 years of experience in technical support, customer success, or e-commerce/logistics integration.
• Experience in startup/scale-up or e-commerce logistics environment is appreciated.
• Good knowledge of e-commerce platforms (Shopify, Prestashop, WooCommerce, Magento…).
• Familiarity with shipping tools (Sendcloud, Boxtal…) and fulfillment tools (Shippingbo, Cubyn…).
• Ability to manage simple integrations (API, plugins, webhooks, configurations).
• Proficiency with tracking tools (CRM, dashboards, BI tools).
• Excellent oral and written communication skills, pedagogical sense.

Advantages

• Competitive Remuneration: Enjoy a competitive compensation package, including a base salary plus performance-based commissions.
• Swile Restaurant Tickets: €220/month.
• Vacation Bonus.
• Alan Blue Health Insurance: 100% coverage for you and 50% for your family.
• RTT.
• Career Prospects: Grow in a rapidly growing company.
• Dynamic Company Culture: Join a stimulating work environment and a dynamic company culture.

Why Peoples Post?

Joining Peoples Post is more than just a job; it’s joining a passionate team that is revolutionizing logistics. You’ll be at the heart of innovation, in a company where your ideas and involvement will make a difference.

Want to be part of the Peoples Post adventure? Apply now and play a key role in our sustainable growth!