Customer Service Rep

Customer Service Representative

We are seeking an experienced and motivated Customer Service Representative to join our team. This role involves supporting customers with their product needs, ensuring orders are processed accurately, and providing an excellent customer experience.

This is a temp to hire opportunity, Monday-Friday 8am-4pm at $20-$21/hr.

Key Responsibilities:

• Assist customers with product questions, order placement, order tracking, and problem resolution
• Enter orders into the system for billing and delivery
• Prepare quotes and coordinate mailings of literature and samples
• Coordinate delivery schedules with dispatch
• Retrieve information for the credit department and process credits/debits as needed
• Answer incoming calls and respond to inquiries
• Take sales orders from sales representatives and customers via phone and email
• Assist walk-in counter customers and process payments (cash, credit card, checks)
• Categorize, file, and maintain shipping ticket copies for audits
• Maintain organized and up-to-date customer records

Requirements:

• 2+ years of Customer Service or Sales experience
• Excellent phone etiquette and strong communication skills
• Ability to work independently and in a team environment
• Strong attention to detail and organizational skills