Director, Residential Services

Director, Residential Services

As a member of the management team, provides oversight and leadership to residential programs. Collaborates with and provides direction and supervision to the Senior Residential Supervisor to ensure quality direct services are provided. Supports the Mission of Residential Services which is committed to providing a continuum of residential settings, creating a safe and functional living environment for individuals with developmental disabilities. Through collaboration, individuals are empowered to become full and active members of their community and to make decisions affecting (or reflecting) how they choose to live their lives.

Essential Functions/Responsibilities:

• Proactively monitor and enforce compliance with all applicable rules, regulations, and laws while maintaining an in-depth understanding of assigned sites, program models, and daily operations to ensure effectiveness and accountability.
• Takes ownership of staying informed and up to date on program support needs- including human resources, recruitment, training, information technology, property management to ensure effective support and operational success.
• Ensures readiness for external and internal reviews and surveys by maintaining accurate documentation, implementing compliance checks, and addressing any deficiencies while maintaining strict adherence to HCBS guidelines.
• Ensure high-quality support services that uphold individual rights and foster growth across homes, programs, sites, and the community, driving continuous excellence.
• Lead in fostering positive relationships and communication with individuals, families, staff, advocates, and the community to support the agency's mission.
• Ensures high quality medical care, support, and coordination is being provided.
• Analyze agency data to identify, develop, and implement improvement plans as needed.
• Initiates communication regularly with AVP to keep them up to date on program operations including any significant events.
• Ensures schedules and assigned tasks meet the needs of the people we support at each location.
• Ensures timely notifications, enforce protections, provide immediate training, and maintain accurate documentation in strict compliance with incident management policy.
• Provides supervision and development of Senior Residential Supervisors.
• Monitors SRS performance and adherence to SRS manual.
• Provides an oversight of the corrective action process for all staff in programs.
• Monitors and ensures employee compliance in all required trainings.
• Ensure confidential and thorough recordkeeping, with mandatory retention purging for individual and staff-related activities and incidents.
• Monitor individual vacancies within the program and coordinate assessments and admissions into specific locations in a timely manner.
• In this position you are expected to be available 24 hours a day in a chain of command to answer questions and concerns from the sites you oversee other than planned PTO.
• In addition to your normal schedule, you are expected as your duties require to be on site during evenings, overnights, and weekends. On-site weekly visits to each home on your caseload is required.
• Is responsible for the adherence to the Residential Director Manual.
• Actively support and lead agency initiatives, special projects, grants, and committee assignments while participating in meetings, trainings, and required projects.
• Complies with all agency policy and procedures.
• Other duties as assigned.

Minimum Qualifications:

• Associate degree preferred; high school diploma or equivalent required. At least 6 years of full-time management experience provided to individuals with developmental disabilities.
• Valid Driver's License that meets agency policy.
• Ability to handle multiple tasks simultaneously.
• Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing.
• Lifting requirement of 35 lbs.
• Ability to lift and transfer individuals manually and mechanically as required by prescribed program/plan.
• Ability to move, reposition, and place individuals in pieces of equipment.
• SCIP-RW certification.
• CPR certification required.

Supervisory Responsibilities:

• Responsible for the supervision and professional development of Senior Residential Supervisors.