Longo Toyota Express Service Consultant

Service Express Consultant

Are you a natural listener? Do you enjoy working in a collaborative and fast paced environment? At Longo Toyota, our Service Drive will see on average 400-500 guests a day from all over the world. The Express Service Consultant is the first and last impression our guests have, ensuring the best preventative automotive maintenance repairs and expressing vehicle related concerns.

Our ideal candidate will act as a liaison between the guest and technician when it comes to communicating and writing service repair orders. Our team goes above and beyond to exceed our guests' expectations and treat every guest, like a guest in our own home. This person should have a positive attitude, be adaptable, a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests.

We are looking for a dedicated individual as this is a full-time position and will require working weekends (schedule varies). If you speak another language let us know! We are searching for men and women who share our passion for delivering exceptional guest service and who will contribute to our ranking as the #1 Toyota Dealership in the World. Come join our team!

The Service Express Consultant position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Rate of $18.50.

Perks of working with us:

• Weekly Pay - get paid every Friday.
• 401k with a generous Company match
• Vacation (accruals earned on Full Time or Part Time status)
• Vision, dental, and medical care benefits available to any team full time team member
• Team member Referral Bonus Program
• Tuition reimbursement
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
• Development and growth opportunities
• Free Employee Parking
• On-site gym, free of charge to team members

Responsibilities

• Assists guest with minor vehicle maintenance repairs such as oil changes and 5k
• Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest
• Offers logical diagnostic services or repairs to satisfy guests concerns
• Present a service menu of recommended maintenance services to every service guest
• Promotes the sales of and provides estimates for labor, parts, and accessories
• Properly, thoroughly, and legibly writes repair orders for all guest services
• Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility
• Maintains communication with guests regarding any changes in the estimate and/or promised time
• Maintains communication with the technical staff regarding job status and changes
• Answers guest questions over the phone, Internet, and in person
• Performs other specific administrative functions as directed by service management
• Achieves the production and customer satisfaction objectives set by management
• Maintains assigned workspace in an organized and clean manner
• Maintains high ethical standards in all actions

Qualifications

• Must be able to communicate effectively in Mandarin and/or Cantonese
• A high school diploma or equivalent
• A minimum of one (1) year of automotive diagnosis experience; Associate degree (A. A.) or equivalent from two-year college or technical school desired
• Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages)
• Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional man Must have a valid sales driver's license and maintain an acceptable and safe driving record
• Must have a valid sales driver's license and maintain an acceptable and safe driving record

Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
• Work in all weather conditions.
• Perform physical activities that require considerable use of arms and legs.
• Stand for long periods of time.
• Exerts maximum muscle force to lift, push, pull, or carry objects and use hands and arms in handling, installing, positioning, bending, reaching and squating.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group

BECAUSE WE ARE AWESOME!

Benefits of working with us:

• Full suite of medical benefits, which includes health, dental and vision insurance.
• 401K with a generous Company match
• Team member discounts for cars, service, parts, and retail goods
• Tuition reimbursement
• Ongoing training and industry education through our in-house "Penske College" to help advance this position from a job to a career.
• Employee Referral Bonus Program because your friends will want to work where you do.
• Company and corporate partner discounts to companies like GE, Dell, Microsoft, Quicken, and many others.

ABOUT US

Longo Toyota and Longo Lexus, part of Penske Motor Group, LLC, is taking a different approach to automotive sales. We understand that the wants and needs of our guest are changing every day. By adapting and providing superior guest service has made Longo the #1 Toyota retailer for 50 consecutive years and the world's largest dealership.

We're looking for Team Members who are eager, well-rounded, ambitious and who want to jump into a new and exciting career. Our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to ensure your success.

Some companies may promise the world by offering you a fancy title or tell you about a creative benefits program that doesn't fit your personal needs. We firmly believe in transparency with everything that we do and in providing a variety of benefit offerings that allow our Team Members to select those that are important to them. With our average Team Member having been with Longo for more than 9-years, you can tell that these beliefs are deeply rooted in our culture.

If you have experience in any industry or organization that focuses on providing a superior guest experience, then apply today.