Longo Toyota Collision Center Guest Service Associate

Guest Service Associate

We are looking for a candidate that can thrive in a demanding and fast-paced environment. The Guest Service Associate is responsible for assisting guests as they arrive and initiating repair orders. This person should have a positive attitude, be adaptable, a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests.

We are looking for a dedicated individual as this is a full-time position and will require working Saturdays (schedule varies). If you speak another language let us know! We are searching for men and women who share our passion for delivering exceptional guest service and who will contribute to our ranking as the #1 Toyota Dealership in the World. Come join our team!

The Guest Service Associate position has a pay scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $18.00-$21.50 depending on experience.

*This position is 100% on site at Longo Toyota in El Monte, CA.

Perks of working with us:

• 401k with a generous Company match
• Vacation (accruals earned on Full Time or Part Time status)
• Vision, dental, and medical care benefits available to any team full time team member
• Team member referral bonus program
• Tuition reimbursement
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
• Development and growth opportunities
• Free Employee Parking
• On-site gym, free of charge to team members

Responsibilities

• Greet all guests entering the Collision Repair Center service area with a friendly disposition, and answer guest questions, or direct them to the appropriate person or location
• Obtain guest's vehicle and personal information and accurately enter it onto to repair order
• Transfer repair orders to Estimators for vehicle inspection
• Provide direction to CRC valets to ensure smooth and efficient traffic flow to increase guest convenience and maintain an orderly parking area
• Assist Estimators with finished vehicle deliveries
• Answer guest's question concerning services performed or products purchased, or refer them to someone who can
• Assist the CRC in other areas, as needed
• Must always maintain high ethical standards and professional appearance

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess:

• A high school diploma or equivalent
• Bilingual in Mandarin, preferred
• A minimum of one (1) year customer service experience, preferably in the automotive industry or related field
• Fully proficient in mathematical principles (adding, subtracting, dividing, multiplying, and percentages)
• Ability to operate manual transmissions; inspect vehicles to identify the cause of errors or other problems or defects
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Must work well with the public; communicate in a professional manner on the phone, internet and in person; and use standard office equipment
• Must have a valid driver's license and maintain an acceptable and safe driving record

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear.
• Must be able to work outdoors in all weather conditions including low and high temperatures, precipitation and wind, noisy environments, and small and/or enclosed spaces.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Operating motor vehicles and/or heavy equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group

At Longo, our pledge is to take care of our guests. You would be among a professional team that is committed to providing the highest levels of personal attention to our guests and our Team Members. Our Toyota & Lexus factory-certified collision center in an 80,000 square foot state-of-the-art facility featuring the most advanced technology and equipment. We work with all insurance companies and we repair all makes and models. As a part of the world's #1 dealership in the world since 1967, you would be surrounded by only the best.

We are looking for the best and brightest to join our team! Are you eager, well-rounded, and ambitious? Do you value exceptional guest service? Are you ready for the new adventure in your career? Then apply with us today! We firmly believe in transparency with everything we do, and we believe in being a TEAM, which are probably the top reasons that our average Team Member has been with Longo for more than 9 years.