Technical Support Specialist

Technical Support Specialist

Siemens Customer Service Technical Support is searching for a qualified candidate that will possess an electrical or electronics background. This includes work experience in industrial controls, or similar industry to assist customers with Siemens products in the field. You will make an impact with the following responsibilities:

• Daily use of a Customer Relations Management software tool (Siebel ASSIST) in which customer questions are placed in a queue on a first-in, first out basis, requiring no more than 2 hr. call back time.
• The ability to understand questions posed by parties in the electrical controls and power distribution industry including contractors, integrators, electricians, control and power distribution distributors and internal Siemens Business Developers and Sales Engineers among others.
• The candidate will need to be able to multitask and be able to switch between the support of different products throughout the course of the day in a fast-paced environment.
• Candidate will be required to interpret operations and maintenance manuals, and effectively bring wiring, troubleshooting, and application solutions, including technical product details to customers over the phone or via email.
• The job requires full attention to detail and the ability to follow and interpret verbal communication as well as summarize these conversations in written form within an activity in ASSIST.
• Performance will be based on Customer Survey scores sent out after each case is closed, knowledge sharing and learning, team performance and interaction, as well as meeting immediate team and organizational goals.

Position does not offer a regular remote working environment. Some after-hour work may be required.

You'll win us over by having the following qualifications:

• Basic Qualifications: 2 plus years of experience in the industrial electrical controls field or a recent graduate with an electrical or electronics degree.
• Some proficiency and familiarity with soft starters, elevator starters, overload relays, contactors, circuit breakers, switches and communication protocols.
• Candidate should have product knowledge or field experience in electrical control and circuit protection.
• Must be eligible to work in the US with no sponsorship now or in the future.
• Preferred Qualifications: Bachelor's degree in electrical engineering.
• Strong communication skills.
• Strong organizational skills.
• Knowledge in industrial communication and networking.
• Experience providing detailed information over the phone in a prior technical support role with the ability to provide a moderate level of technical phone support to both internal and external customers.
• Background in Electrical Controls Technical Support.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.