Sr. Specialist - Central Contract Services (CCS)

Senior Specialist, Central Contract Services

The Central Contract Services (CCS) Senior Specialist will function as a vital member of the broader Integrated Account Management team focusing on ensuring development and execution of core contract activities such as membership and contract eligibility management, chargeback management, and data analysis. Additionally, they will seek resolution of customer inquiries and collaborate with cross functional teams to develop, implement, and execute contract strategies. The CCS Senior Specialist will also be responsible for driving continuous improvement of these core contract activities to ensure the highest level of integrity, customer service and value to internal stakeholders and external customers.

Core responsibilities include:

• Provides account management leadership to ensure development and execution of customer contract activities related to management of:
• Customer eligibility
• Membership
• Chargebacks
• Data validation, investigation & problem resolution
• Audits, compliance, and SOX controls
• Adjudicates claims in accordance with Terms and Conditions
• Partners with cross functional internal and external stakeholders
• Develops relationships with wholesaler/distributor and stakeholders
• Leads the ongoing evaluation and identification of process improvement opportunities
• Collaborates with all key stakeholders to manage new strategies
• Leverages working knowledge of core contract strategies
• Ensures contract related management is timely
• Demonstrates awareness of and sensitivity by creating equitable experiences
• Utilizes strengths and accepts diversity in team members
• Manages ad-hoc projects to drive and support strategic initiatives
• Maintains a high level of proficiency in ModelN, our company's Accounts and other relevant systems and applications

Additional qualifications and experience:

• Required:
• BS/BA degree required
• Accuracy, attention to details and the ability to work under strict deadlines
• Ability to collaborate with cross functional teams and stakeholders; internally and externally
• Strong leadership skills
• Strong project management skills
• Strong problem-solving skills
• Excellent organizational and interpersonal skills
• Strong communication skills
• Flexible to adapt; ability to pivot and change direction according to internal and/or external strategies, priorities, or events
• Innovative; the ability to implement new ideas and improvements
• Working knowledge of MS Word and Excel
• Preferred:
• 3+ years business experience in Managed Care Contracting or Pharmaceutical industries

The salary range for this role is $114,700.00 - $180,500.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.