Sr. Advisor, Learning Data & Insights - Evernorth Health Services - Remote

Sr. Advisor, Learning Data & Insights

The Sr. Advisor, Learning Data & Insights plays a critical role in transforming learning data into actionable insights that inform strategy, improve program effectiveness, and demonstrate business impact across Sales and Account Management Learning & Development (L&D). This role acts as a liaison to business analytics, assists in the design, managing, and interpretation of data collection processes that span the learning ecosystem—including Allego, Salesforce integration, LMS systems, and survey tools—to measure and report on learning engagement, behavior change, and performance outcomes. Partnering across the L&D and GTM organizations, the Sr. Advisor ensures that metrics align to Kirkpatrick's 4 levels of evaluation (Reaction, Learning, Behavior, and Results) and partners with the business analytics team to evolve toward predictive analytics that inform readiness and performance improvement.

Key Responsibilities

Learning Data Strategy & Governance

• Partner closely with the business analytics team to develop and manage the overarching data and analytics framework for the L&D organization, ensuring alignment with strategic priorities and business outcomes.
• Define key performance indicators (KPIs) for learning effectiveness, engagement, readiness, and performance impact.
• Partner with L&D leadership to create and maintain a learning scorecard that communicates results across all four Kirkpatrick levels.
• Work closely with the business analytics and L&D operations team to establish data governance standards and ensure consistency, accuracy, and integrity across systems and reports.

Data Collection, Integration, & Analysis

• Consolidate, analyze, and report on learning data from multiple sources, including LMS, Allego, Salesforce, survey platforms, and operational dashboards.
• Partner with the analytics team leveraging advanced analytics (e.g., trend analysis, correlation mapping, and data visualization) to surface insights that inform L&D priorities and decision-making.
• Support automation and integration of data pipelines in partnership with HR Analytics, Business Operations, and Technology teams in partnership with the business analytics team.
• Identify and track learning adoption and impact trends across regions, business units, and programs.

Insights & Reporting

• Act as liaison to data analytics supporting their ability to design and maintain visually compelling dashboards and reports that provide real-time visibility into learning engagement and impact.
• Translate complex data into clear, actionable insights for L&D leaders and the broader training team.
• Present findings to senior stakeholders to demonstrate learning ROI and influence strategic decisions.
• Continuously refine reporting models to enhance storytelling, accessibility, and alignment with evolving business needs.

Collaboration & Partnership

• Partner closely with the Sr. Manager, Curriculum Design & Experience to ensure learning analytics inform program design and delivery.
• Collaborate with the PMO & GTM Readiness function to assess learning adoption and performance readiness related to new product launches or GTM initiatives.
• Work with the Learning Strategy and Leadership Development teams to measure behavior change and leadership capability growth.

Qualifications

Bachelor's degree in Data Analytics, Learning & Performance, Business Intelligence, or related field (Master's preferred). 5–8 years of experience in L&D analytics, sales enablement reporting, or related business analytics role. Demonstrated experience building or partnering closely with business analytics in the design of dashboards and visualization capabilities (Power BI, Tableau, or similar). Understanding of instructional measurement frameworks (e.g., Kirkpatrick, Phillips ROI) and their application to L&D data. Experience extracting and integrating data from multiple systems capable of driving insight within the L&D ecosystem (e.g., Allego, Workday Learning, Salesforce, SurveyMonkey). Strong analytical, problem-solving, and storytelling skills, with the ability to translate data into business-relevant insights.

Core Competencies

Analytical Rigor: Uses data to uncover insights that inform learning strategy and business performance. Strategic Partnership: Builds strong relationships with cross-functional teams to influence action and alignment. Data Visualization & Storytelling: Translates complex data into compelling, executive-level narratives. Learning Impact Measurement: Applies industry-standard models to quantify learning outcomes and ROI. Operational Excellence: Ensures data accuracy, consistency, and sustainability across systems and reports.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com