Site Reliability Engineer Sr.

Site Reliability Engineer Sr.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Site Reliability Engineer Sr. within PNC's Technology organization, you will be based in Strongsville, OH, Pittsburgh, PA or Phoenix, AZ. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.

Job Description

Identifies and establishes ways of stabilizing environments and sites while assessing opportunities to drive engineering stability through the analytics and metrics. Responsible for site design consulting, platform management, and capacity planning. Defines, creates, and ensures that robust dashboards and monitoring systems are implemented. Identifies, coordinates, and implements SLAs and SLOs through the use of established robust monitoring for applications, service sites and platforms. Leads in analyzing metrics from operating sites and applications to assist in performance tuning and fault finding. Troubleshoots priority incidents and participates in blameless post-mortems. Understands our stack to optimize complex systems and user interactions, such as how code is deployed, configured, and monitored, as well as the availability, latency, change management, emergency response, and capacity planning of services in production. Engages in testing strategy approaches and results, complex incident response and root cause analysis efforts, resolving underlying issues, driving continuous improvement in incident management process, and reducing mean time to resolution. Mentors and trains junior team members on best practices for infrastructure management and disaster recovery.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licences needed to be successful in this position. Preferred skills include application development, business management, customer solutions, design, group problem solving, process improvements, release management, software solutions, and user experience (UX) design. Competencies include analytical thinking, application design, architecture, application maintenance, application testing, IT industry: trends & directions, IT standards, procedures & policies, software process improvement (SPI), software reliability management, and system testing. Roles at this level typically require a university/college degree, with 3+ years of relevant/direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education: Bachelors. Certifications: No required certification(s). Licenses: No required license(s). Pay transparency: Base salary: $55,000.00 – $172,250.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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