Service Manager

Service Manager

Reference #: 3529559

Service Manager for the shop to oversee the technicians and manage the complete repair process from intake to close. Essential Job Duties and Responsibilities include: scheduling and shop loading in concert and communication with the SeA, preparing the shop workload 30 minutes prior to each shift start, assignment of work to accomplish the initial 2 hour diagnosis for all intake repairs and ensuring a ROADWORTHY inspection is performed effectively, communicating the initial diagnosis and the ROADWORTHY additional repairs identified for purposes of estimating to the SeA, overseeing staff up to 20 technicians, assigning the technician best suited to perform the repair or maintenance in the quoted or standard repair time of each repair, accepting all work flow of LINQ cases for estimating assistance and input, allocating and dedicating maximum time to be on the shop floor assisting the technicians with the repair issues, knowing the estimated scope and value of each repair order as it relates to the labor sale in hours and the parts content sold and communicating to the technicians, achieving and maintaining a minimum retail recovery rate at 83% of posted rate, maintaining minimum a warranty recovery rate of 75% of approved rate, ensuring that each technician assigned to a job understands the assignment the time allocated for sale of the job, managing the RO for timely closing, understanding and ensuring the quality of tech write up for retail and warranty repair orders.

Education and/or experience: minimum high school diploma required. Two year associates management degree or equivalent/years of experience. Minimum three years of experience working in a supervisory capacity in a Heavy Duty Diesel Branch Service Operation. Must have previous Heavy Duty Diesel Technical experience. Familiarity with Microsoft Office. Four year Business Management degree is a plus.

Accountabilities include: promoting safe work habits with the technicians, managing a clean and organized shop floor, managing training for individual technicians in conjunction with the Branch manager and Continuous Improvement Department, promoting and supporting the initiatives of Commercial Vehicle Services, recommending advancement and discipline of the technicians to Branch Management, providing adequate structure, direction and feedback to technicians, prioritizing tasks and allocating resources to service customer's equipment, encouraging open communication, cooperation and the sharing of knowledge, providing timely feedback and follow up, proactively feeding information upwards to keep management well informed, engendering trust and respect among your team, ensuring alignment with corporate goals, continuously monitoring technician performance and areas for improvement, addressing problematic performance early on, creating an environment where employees feel valued, respected, and trusted, demonstrating a thorough understanding of the technical aspects of the job, completing annual performance appraisals on time, insuring the safe operation of the facility and the safety of the employees by promoting a culture of safety, following and supporting corporate safety training and procedures, rules and directives.

We offer: competitive salary, comprehensive benefits including medical, dental and vision insurance, 401(k), annual tool and shoe allowance; uniforms, on-going paid training, tuition reimbursement, a fun work environment where our teammates feel appreciated.

Environmental job requirements and working conditions: office environment, sedentary job. Person in this position needs to occasionally move about inside the office to access file cabinets, office machinery. Must have the ability to walk/stand throughout the day. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact Deanna Hunt at DHunt@pennpowergroup.com 215 335 0500 ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to this address will not be accepted.