Service Manager

Service Manager Hanover Twp, PA

Service Manager for the shop to oversee the technicians and manage the complete repair process from intake to close. Requirements include scheduling and shop loading, preparing the shop workload, assignment of work to accomplish the initial diagnosis, communicating the initial diagnosis and additional repairs, overseeing staff up to 20 technicians, assigning the technician best suited to perform the repair, accepting all work flow of LINQ cases for estimating assistance, allocating maximum time to be on the shop floor assisting the technicians, knowing the estimated scope and value of each repair order, achieving and maintaining a minimum retail recovery rate, managing the RO for timely closing, understanding and ensuring the quality of tech write up for retail and warranty repair orders.

Education and/or experience: minimum high school diploma required, two year associates management degree or equivalent/years of experience, minimum three years of experience working in a supervisory capacity in a Heavy Duty Diesel Branch Service Operation, must have previous Heavy Duty Diesel Technical experience, familiarity with Microsoft Office, four year business management degree is a plus.

Accountabilities include promoting safe work habits, promoting a clean and organized shop floor, managing training for individual technicians, promoting and supporting the initiatives of Commercial Vehicle Services, recommending advancement and discipline of the technicians, providing adequate structure, direction and feedback, prioritizing tasks and allocating resources, encouraging open communication, and engendering trust and respect among your team. Additionally, ensure alignment with corporate goals, continuously monitor technician performance, address problematic performance early, create an environment where employees feel valued, demonstrate a thorough understanding of the technical aspects of the job, complete annual performance appraisals on time, and ensuring the safe operation of the facility and the safety of the employees by promoting a culture of safety.

We offer competitive salary, comprehensive benefits including medical, dental and vision insurance, 401(k), annual tool and shoe allowance, uniforms, on-going paid training, tuition reimbursement, and a fun work environment where our teammates feel appreciated.

Environmental job requirements and working conditions include office environment, sedentary job, occasionally moving about inside the office to access file cabinets, office machinery, and the ability to walk/stand throughout the day. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.