Senior Service Advocate (meritain Health)

Senior Service Advocate

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The Senior Service Advocate will perform research inquiries, issues, and escalations of the Quantum Program. In this role, you will:

• Answer questions and resolve issues as single point-of-contact, based on external, largely written communications.

• Oversee a caseload of members as assigned.

• Take ownership of each contact to resolve issues.

• Identify issues appropriately and recommend resolution options.

• Demonstrate strong client and member-focus to ensure satisfaction.

• Work independently within assigned Meritain systems.

Required Qualifications:

• 2+ years of experience in healthcare administration.

Preferred Qualifications:

• Previous experience with Meritain systems, such as DG and/or CSI.
• Ability to operate independently.
• Strong organization and time management skills.
• Ability to resolve issues with sensitivity and discretion.
• Ability to multitask, prioritize, and effectively adapt to a fast-paced changing environment.
• Prior experience working directly with members/consumers.
• Ability to make effective and independent decisions.
• Demonstrated communication skills.
• Strong listening and interpersonal skills.

Education:

High school diploma or GED.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $18.50 - $42.35. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people: We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on: 11/14/2025. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.