Pre - sales Application Engineer

In-Field Customer Application Specialist (CAS)

Agilent is seeking an enthusiastic, hardworking, customer focused In-Field Customer Application Specialist (CAS) to support new and existing customers with our Pathology solutions. Our Pathology Solutions include our instrumentation and reagents for Immunohistochemistry (IHC), Special Staining, H&E Staining, Molecular ISH/FISH product lines. As a Customer Applications Specialist you will partner with our sales, engineering, technical service group, product specialists and other cross-functional groups to serve as the scientific/technical expert to help drive sales to meet or exceed sales quota and support our new and existing customer base within your assigned territory. You will provide pre-sales scientific/technical consultation with customers in partnership with the sales team to educate and guide the selection of the optimal Pathology Solution for their laboratory. This could include attending in person or remote meetings to serve as the technical expert. This could also include assisting with presentations to customers to present our Solutions. Co-travel with Sales Account Manager to assist with locating new business as well as ensuring current customers' needs are met. Post-sales will assist with the installation of all instrumentation. This includes working closely with the Field Service Engineer, Sales Account Manager, Customer Application Manager, and Inside Sales Team to provide a smooth installation process for the customer. Will perform the Performance Qualification and Training for customers on-site. Will also assist customers with on-site optimization of their Immunohistochemistry assays, Special Stains, H&E Staining and Molecular FISH/ISH assays. Work with laboratory staff and pathologists to ensure they are satisfied with the optimizations. Provide on-site and remote troubleshooting assistance in partnership with the Customer Application Specialist Team, Internal Technical Support, Account Managers, Field Service Engineers and other internal groups. Is knowledgeable of competition and able to identify lockout specifications (identify Agilent's competitive advantage over competition). Complete administrative functions such as provide weekly schedules, book travel for flights, hotels and rental cars on the Concur platform/application, complete expense reports, and close out Service Order Reports in a timely fashion. Evaluates and supports management on ramp to volume strategies for new products prior to rele